Review by Trimline  - Location: Orlando,Orange,FL
- Cost: $80 per month
- Install: about 2 days
Good "Fast, few problems"
Bad "Can't think of one... it's better than dial-up!"
Overall "Good deal for the $"
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(ratings match consensus)
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Update 28May2013
I've been a customer now for 13 years with very few issues. I'm on the 15/2 business plan since 2010 and don't plan on changing anytime soon.
I highly recommend them, unless of course, you could get fiber...
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Overall, I've had RR for at least 4-5 years now - for so long, I can't remember exactly when it was installed! I ordered it as soon as it was available in Central Florida.
During this period, I've experienced excellent service. Here are but a few incidents over the past few years :
1. Modem fried due to lightening. RR came out the next day and replaced modem.
2. Noticed access slowing. RR came in two days and discovered a "leak" in the underground cable leading to my home. The cable was replaced and back to normal.
3. Another day of slowing. RR came out and discovered ants in the street connector box (we have mean ants here).
Overall, the service has been excellent. RR has consistently provided a level of service I have come to expect. Rarely have I experienced outages.
Although their price point is a bit higher than DSL and other providers, I can't imagine switching services as over the years they have always been consistently excellent.
My speed is 2730/335 down/up on Netgear MR314 wireless network. Since my experience with lightening, I now have *everything* on UPS - my IP address, although dynamic, rarely changes.
Cheers!
April 07 - Updated to Premium for the 10/1 service. Took about 5 minutes to complete. Still quite satisfied with RR service. The still need to bump up the dl/ul speeds - just haven't figured out why any ISP wouldn't want to.
Jan-08
Still with RR, just bumped my service to Business Class for an additional $10.00 per month. Overall, still quite satisfied and doing well. I'm using a DLink 2XR that is a flawless wireless router and well matched. Rarely a glitch here!
September 2010.
Still a happy RR customer, now on the 15/2 Business Class and running fine. I may consider the 50/5 tier depending on the expense and the equipment, but for now, the connection is quite reliable.
member for 8.9 years, 3632 visits, last login: a few hours ago
updated 49 days ago
Comments:
 | | Service call Great customer service on making a service call...however no one showed | |
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