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Review of Bright House (cable)


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Six Month Rating

Reviews:
134 reviews (56 good) (41 bad)
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Review by gigahurtz See Profile
member for 11.4 years, 3961 visits, last login: 1 days ago
updated 251 days ago

  • Palm Coast,Flagler,FL
  • $28 per month
  • about 8 days
  • "Good price, customer service was great!"
  • "Call Quality OK - Not as reliable as POTS!"
  • "Great POTS alternative, porting your number is a snap ( 1 1/2 weeks)"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

++UPDATE: 2/25/07

I recently made the switch back to POTS (Bellsouth/AT&T) due to many call quality/reliability issues with my Brighthouse line. I had them come out a few times but it seems to be a problem in the area (too many customers in a short period of time). I spoke with several people who have their service and they were frustrated as well.

Problems I had:

1. Sometimes didn't get a dial tone when picking up my phone.
2. People didn't hear me but I heard them.
3. Not as reliable as Brighthouse claims.
4. Echo

I won't be switching back as i'm happy with Bellsouth. I was able to get a great deal since i'm switching from Brighthouse.

++UPDATE: 5/5/06

Just recently, Brighthouse unveiled a "Unlimited Florida" plan which gave you unlimited calls to anywhere in Florida (instead of the entire US). This works perfectly for me and it's only $28.99 a month. I use my cell phone for long distance calls so I didn't need it on the phone. It dropped my bill from $39.99 to $28.99. Service has continued to be flawless and I am slowly converting family to Digital Phone. I was a VoicePulse customer and it doesn't even compare (VP was good but Digital Phone is great).

If it's available, get it!

-----------------

I decided to make the switch from VoicePulse to Brighthouse Digital Phone and couldn't be happier. My main problem with VoicePulse was 1) E-911 was non-existent in my area (and they didn't know when it would be available) and 2) I was having serious call quality issues with 50% of my upload being used (QoS enabled, ports forwarded, etc).

My Brighthouse Digital Phone has been excellent quality and very reliable. I have had no problems what so ever, installation was a snap and porting was very quick. I couldn't ask for a better overall experience activating my service.

I would recommend Brighthouse to anyone who is in the market for a good, reliable VoIP. As a primary phone line, you just can't go with the little guys.


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