Review by gigahurtz
Good "Consistent connection, good quality phone service, excellent customer service."
- Location: Palm Coast,Flagler,FL
- Cost: $152 per month
- Install: about 8 days
Bad "Bundle prices a bit high, equipment technology not as good as satellite."
Overall "Overall great company, excellent customer service, adding features/services all the time."
|Pre Sales information:|
Value for money:
(ratings match consensus)
Excellent customer service.
One company for many services.
Consistent internet connection.
Great phone reliability.
Whole house DVR service works well
Equipment always seems a bit behind, would love to see more tuners.
Pricing is more than I would like to be paying (limited competition in my area).
It's been over seven years since I updated my review of Brighthouse. Over the past seven years I switched away for a period of time to DirecTV. I ended up back to the triple play bundle and I am pleased. The quality of my service is better than the rest. I'd love to see some more flexibility in pricing and would also love to see the higher speed packages a bit cheaper (currently on Lightning 30). Overall, I am very pleased with Brighthouse Networks and would highly recommend to anyone looking for their services. They aren't perfect, but they work hard to try and be.
I recently made the switch back to POTS (Bellsouth/AT&T) due to many call quality/reliability issues with my Brighthouse line. I had them come out a few times but it seems to be a problem in the area (too many customers in a short period of time). I spoke with several people who have their service and they were frustrated as well.
Problems I had:
1. Sometimes didn't get a dial tone when picking up my phone.
2. People didn't hear me but I heard them.
3. Not as reliable as Brighthouse claims.
I won't be switching back as i'm happy with Bellsouth. I was able to get a great deal since i'm switching from Brighthouse.
Just recently, Brighthouse unveiled a "Unlimited Florida" plan which gave you unlimited calls to anywhere in Florida (instead of the entire US). This works perfectly for me and it's only $28.99 a month. I use my cell phone for long distance calls so I didn't need it on the phone. It dropped my bill from $39.99 to $28.99. Service has continued to be flawless and I am slowly converting family to Digital Phone. I was a VoicePulse customer and it doesn't even compare (VP was good but Digital Phone is great).
If it's available, get it!
I decided to make the switch from VoicePulse to Brighthouse Digital Phone and couldn't be happier. My main problem with VoicePulse was 1) E-911 was non-existent in my area (and they didn't know when it would be available) and 2) I was having serious call quality issues with 50% of my upload being used (QoS enabled, ports forwarded, etc).
My Brighthouse Digital Phone has been excellent quality and very reliable. I have had no problems what so ever, installation was a snap and porting was very quick. I couldn't ask for a better overall experience activating my service.
I would recommend Brighthouse to anyone who is in the market for a good, reliable VoIP. As a primary phone line, you just can't go with the little guys.
member for 12.7 years, 4544 visits, last login: a few minutes ago
updated 90 days ago