dslreports logo

Review by rebus9 See Profile

  • Location: New Port Richey, Pasco, FL, USA
  • Cost: $47 per month
Extremely reliable and get full advertised speed any time of day.
FIOS smokes them on speed.
If you can't get FIOS, this is your next best choice in the Tampa Bay area. No hesitation recommending it to family and friends.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've had Road Runner continuously since early 2002 and speaking as a power user who uses the connection for everything-- surfing, Netflix streaming, Vonage phone, telecommuting, etc-- it's been remarkably stable and reliable. When RR's main competition was only Verizon DSL, they aggressively raised speeds periodically at no extra charge, just to "one-up" Verizon for bragging rights. Ever since FIOS came to town it seems RR just gave up and is happy playing second fiddle. Last year I subscribed to FIOS because of the higher speeds, but I've kept the Road Runner connection as a backup since I telecommute and can't be without internet service during the workday. Call it cheap insurance. Bottom line is, if you can't get FIOS or just hate Verizon that much, Road Runner from Brighthouse Networks Tampa Bay in an excellent choice. Also, if you have a customer support issue, it's infinitely easier to get in touch with a RR support tech than it is to plod through Verizon's endless menu trees and holding queues. FIOS gives you the best speeds in town but are more expensive. RR gives you lower priced packages and more accessible phone support.

member for 21.9 years, 4006 visits, last login: a few hours ago
updated 9.1 years ago

Play
join:2000-07-21
Freeport, NY

Play

Member

Re: RR review

Did you have FiOS, dropped them and get cable? If so, WHY???

rebus9
join:2002-03-26
Tampa Bay

1 edit

rebus9

Member

Re: RR review

Had Road Runner for 8 years, and still do. I got FIOS for more speed and use it as my primary ISP. Like I said in the review, I kept the Road Runner connection as a backup in case FIOS goes down. I telecommute most of the time and it would be a hardship if I was without an internet connection.

Natrone
@rr.com

Natrone

Anon

Re: RR review

Be proud to be one of the FEW people that sing the praises of Road Runner aka. Earthlink aka. Time Warner. They are entirely too comfortable in the fact that they still hold a complete monopoly over the majority of the markets in the U.S.A.
hottboiinnc4
ME
join:2003-10-15
Cleveland, OH

hottboiinnc4

Member

Re: RR review

Earthlink is no way related to TWC or RR. So don't even compare the names. The only thing ELINK does is offer services that is IT.
Play
join:2000-07-21
Freeport, NY

Play to rebus9

Member

to rebus9
well i've had FiOS for a little over a year and had no problems whatsoever! so I seriously doubt the service will go down. The only reason it would go down is due to power outages. Thats IT! But if youre happy with RR then more power to ya!

rebus9
join:2002-03-26
Tampa Bay

2 edits

rebus9

Member

Re: RR review

said by Play:

well i've had FiOS for a little over a year and had no problems whatsoever! so I seriously doubt the service will go down. The only reason it would go down is due to power outages. Thats IT!
You're clearly not in the networking business, then. I am, and have been for 26 years. I can think of all kinds of reasons that a backup connection would be needed. A circuit does not have to be down hard for you to lose connectivity. Anyway, ponder these:

ONT failure.
Fiber cut between the neighborhood and central office (CO).
Fiber hub/splitter issue between house and CO.
Issue in the aggregation rack at the CO.
Fiber cut between the CO and Tampa (where our local traffic is backhauled).
Routing issue within the Verizon network, local, regional or national.
Routing or peering issue with another carrier used to reach destination.

Case in point, this past Sunday we were suddenly unable to stream Netflix content to our Roku box using FIOS in the middle of a movie. After giving it several minutes to correct, which it did not, I went to my PC and was unable to bring up the Netflix website. So I flipped over to Road Runner, connectivity was restored, and continued watching my movie.

It was not a FIOS issue, but there WAS an issue with Netflix delivering traffic to either the Verizon network, or at least the subnet I'm homed on.

This could have just as easily been on a weekday, and the unreachable target could have been a work-related system.
said by Play:

But if youre happy with RR then more power to ya!
Am I speaking Greek? Are you implying that I went back to Road Runner? If so, then you didn't read very well.

CptGemini
Inside your computer
Premium Member
join:2004-11-29
Corpus Christi, TX

CptGemini

Premium Member

Fios...

..will never be available here where I live and there is not a whole lot of competition for good internet. And time warner is the best one and at least in my area have good constant speeds over the other cable provider here aka grande communications.