 Review by Noah Vail 
member for 8.3 years, 2751 visits, last login: 141 days ago
updated 1.5 years ago
 Port Richey,Pasco,FL
 Business customer $65 per month about 2 days "Fairly Priced - Very Reliable - Good oncall techs - Good Cust Svc" "Dist new phone #'s to spammers - Won't List Biz Pricing Tiers" "I service most local ISPs - BH is one of the best in our market."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
note: the Monthly Cost I listed is for RR Turbo - purchased as an à-la-carte service for my home.
I've had it Turbo for over a year and am satisfied with it's reliability and performance.
I get free phone service included w/ my Turbo.
Although their phone service seems quite reliable, I stopped using it almost immediately.
The volume of Spam Calls on my BH line was too much to deal with. They began the day after it was hooked up.
I opt to pay $15.89/mo for a VoicePulse VoIP phone - so I can have peace and quiet at home.
I've serviced 40 or so BrightHouse accounts (biz & res) since BH (then TimeWarner) took my market over from AT&T (who bought it from TCI 6mos earlier).
This review covers BH Business Class and Residential internet services.
(but not TV)
Summary:
Brighthouse remains an excellent company but I feel they are in somewhat of a decline.
Detail:
BH remains very responsive to outages and service calls. Their network techs are knowledgeable and competent.
note: Every few years we have a 2-4 months of on/off network problems. The rest of the time is bulletproof.
That's a good record.
Brighthouse doesn't throttle or cap their service - Exceptionally Good.
They employ DNS redirection to ad-laden pages. - Bad.
They immediately distribute phone numbers (for new BH phone service) to marketers/spammers. - Bad.
I understand both those actions are industry standards. It's also VERY Unprofessional and causes me to forfeit some trust.
Very Good thing:
When BH (then TimeWarner) took over from TCI/AT&T, they immediately replaced all the VERY bad infrastructure left behind by TCI/AT&T.
Afterward, their network was far superior to everyone other ISP in my market.
I worked to have BH be the ISP for every customer I had.
Bad thing:
BH closed their regional corporate offices in Maitland (Central FL).
The management in my Tampa office has become somewhat less competent and somewhat more arrogant.
Although I don't get that all the time; I do get it more and more.
I've been forced to call one of the advocates in Syracuse - to resolve issues that have dragged on for weeks.
One thing BH did that was terrific:
They responded to consumer requests and unbundled RR Turbo and Lightning from their TV and Phone Service.
That one choice has maintained me as a residential customer (even though I can get FiOS at home).
Two things BH needs to do:
1) List their Business Class Pricing table on their website.
Their failure to provide this basic consideration has cost me countless hours of trying to manage costs.
2) Become competitive w/ business tier pricing. BH biz-class costs 3x (and more) than as FiOS (in the fastest BH tiers) and has a fraction of the upload speed.
A couple of things I'd like BH to do:
Be more competitive in performance for Residential accounts - increase upload speeds to over 15Mb.
Offer à-la-carte pricing for cable TV channels.
Misc:
BH maintains their corporate focus on responding to consumer/business needs.
I've found them willing to make billing arrangements (not everyone does that).
They accurately identify whether they can provide service to an address (a problem with most ISPs).
When I make call to tech support and say I'm a qualified network tech; they treat me like I know what I'm doing.
Interestingly:
Most of my BH issues are with their Business Class service. They provides better value to their residential customers.
That's unusual for an ISP, but it also reflects the consumer-friendly spirit of the Advance/Newhouse group - that split from TimeWarner to form Brighthouse - a decade ago.
In my Tampa area market - I'm increasingly choosing FiOS for business customers.
Recap:
When compared with ISP's nationwide, BH is a top provider. We could do far worse.
I still recommend Brighthouse with confidence. However, my opinion is slowly changing.
NV
Comments:
|
·