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Bright House page on DSLReports
Six Month Rating

Reviews:
bullet 180 reviews (83 good) (51 bad)
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Review by X Digital X2 See Profile

  • Location: Saint Petersburg,Pinellas,FL
  • Cost: $90 per month
Good "Good Online Tech Support"
Bad "Uneducated Techs that actually come to house"
Overall "The Bandwidth is Solid for downloading the world and want to p2p"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The good is that there are good techs such as our local tech gary here on this forum and certain techs that come out the house, the bad is that a lot of the techs are not very knowledgable and try to pull the wool over your eyes, if they dont know exactly what is going on.

The bad there is alot of p2p on this network, which sucks... torrent people ugh... torrent ppl tend to saturate the lines.

For the price you can't beat it, you can download the world, if your into that type of stuff. Also like i said they provide good online support, and some of their techs are pretty knowledgable... they will work with you till the problem is resolved. The Latency and ping times are not as stable as some of the other networks or as equal to their basic package when I have Lightning. (but they are working on getting this fixed) so i will update this once that happens.

I have 40/5 connection, with a surfboard docsis

member for 2.6 years, 34 visits, last login: 2.5 years ago
updated 2.6 years ago

Comments:
tim tim tim

join:2010-08-14
Lutz, FL
kudos:2

Hate or have??

Did you mean to say "have" the 40/5 connection insead of hate?

X Digital X2
Premium
join:2011-11-28
Saint Petersburg, FL

Re: Hate or have??

good looking out, its suppose to be have..

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:139

Just to clarify...

Just to clarify things there is no way for your neighbor's p2p habits to impact your experience on our network. There is ample bandiwidth for everyone and the likelyhood that collective p2p users are impacting you is little to none. The issues you have been having are directly related to the repair issue ongoing which should be resolved shortly.

X Digital X2
Premium
join:2011-11-28
Saint Petersburg, FL

4 edits

Re: Just to clarify...

Well seems to me since the Xbox 360 is pulling another IP from from the modem, the subnet has changed from a 255.255.248.0 to a 255.255.252.0, I dont know where it gets this IP, but its up and its stable, the only problem is that will it be on the same subnet / ip range when i wake up in the morning... Seems to me that the smaller the subnet the less of a collision domain and less hosts the game doesnt have to search through 2,042 possible hosts compared to 512 possible hosts. Only thing is this ip that is pull is not pingable...

But i am happy right now, am able to get into 10 lobbies under 50ms compared to a few days ago when i could barely find one... but was also on a larger subnet. Just hope the ip doesnt change when i power off the xbox at night :\

Do i hear a Static DHCP - Static routes for the win! :P I dont know if BHN, but if they did i greatly appreciate it, if they didnt and its just a fluke, well then we will be back to square one, or the xbox just grabbed it randomly...

But right now im considering it fixed cause my whole complaint was latency issues, ping times, and server time outs.... and havent had any of those...

X Digital X2
Premium
join:2011-11-28
Saint Petersburg, FL

4 edits

Re: Just to clarify...

So after my nice discussion with our friendly gary (BHNXPERT) ive come to learn that surfboards have 2 different access, one which is basic, and probably a root/supeuser - But they will not allow you to gain access to this portion of the modem, because its in violation of their tos, but I also find it in violation of my privacy, espically if its past their DEMARC point, I believe that the customers should have full access to modem. If its in their house, they should be able to access ever part of the modem, they also state that customers can not deploy their own equipment, how do we really know what is going on behind the scenes? are we just suppose to take BHN's word for it? I was always taught to never trust no one and that trust is earned never given.. Espicially with as many techs that have came out and failed miserably now with CIQ being well known, how do we as the customers can ensure our privacy to without having full access to the modem? How can we ensure that a rootkit isnt installed on the modem?

So I have lost all faith in BHN, i have been lied to to many times from there field techs... Which probably makes people like gary look bad because when he says anything im just like yep sure... whatever... like im going to believe it... I will believe it when I see it.

Trust is earned via 2 ways in my book:
1) Via testing
2) Via Asking Questions and Getting Consistent Answers.

Going on day 6 (and still no answers):

1 1 ms 1 ms 1 ms 192.168.2.1
2 * * * Request timed out.

Tracing route to rr.com [24.28.199.168]
over a maximum of 30 hops:
0 Digital-PC [192.168.2.13]
1 192.168.2.1
2 * * *
Computing statistics for 25 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 Digital-PC [192.168.2.13]
0/ 100 = 0% |
1 1ms 0/ 100 = 0% 0/ 100 = 0% 192.168.2.1 *

Remind you this modem is suppose to be bridged. Yet i can still access it from the 192.168.0.1 .... hmm interesting... No firewall blocking anything cause I can login to it...

--
"Im going to set out who I was meant to be, for all those that stand in my way, im tearing down ya'lls balcony"....

Nothing is impossible, Just Improbable.

"trust no one at first, trust is earned... never given"