Tell me more x
, there is a new speed test available. Give it a try, leave feedback!
dslreports logo


Bright House Networks page on DSLReports
Six Month Rating

bullet 205 reviews (95 good) (58 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by britthendrix

  • Location: Birmingham,Jefferson,AL
  • Cost: $300 per month
Good "Nothing."
Bad "Worst service ever"
Overall "Asked us to knock on neighbors door. Refused to refund inaccessible movies. Called customer service several times a month"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings well below consensus)

Worst service ever. Asked us to knock on a neighbors door so they could access their cable. Embarrassing service. I am reporting to BBB maybe seeking legal counsel.

Sent from my iPhone

(review was emailed from domain
lodged 2.2 years ago


BHN Staff
Saint Petersburg, FL

Thank you for your review...

Hello britthendrix,

My name is Gary and I work for Bright House Networks. Please allow me to assist you with this. Please send the details to and I will be in touch shortly.
Posting in a thread near you

Bakersfield, CA

Being neighborly

When Brighthouse came out to my house to fix an issue, the tech asked me to ask the neighbor if he could access their yard to climb the pole that my line was coming from. I yelled over the fence, neighbor said it was ok. I didn't think anything of it, and I still don't. If a Brighthouse tech had to come on to my property to fix my neighbor's line..I wouldn't hesitate to allow them access. I try to get along with my neighbors so when things like this comes up its not an issue.
...Who, What, When, Where, How... Why? Why Not?