Review by softbaked 
member for 67 days, 4 visits, last login: 46 days ago
lodged 64 days ago
 Melbourne,Brevard,FL
 $118 per month about 14 days "Internet speed is acceptable" "Very expensive, price(s) are outrageous, TV is commercial saturated" "High price and poor service are a direct result of a govt. sanctioned 'cable' monopoly"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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Central Florida Bright House should be the poster child for why granting a government sanctioned monopoly to a "cable wire" company should be against the law. The prices are the "highest in the country" (see link below) and the products/services are below average due to television commercial saturation, refurbished DVR(s), fluctuating internet speeds and some/most field technicians/installers who are either lying or under-trained most of the time, and now they charge you $3.50 per/month for the cable-modem and $14.00 per/month for the DVR on top of their over-inflated, higher than average price nation-wide.
I have "basic cable" with "standard internet" for $117.52 per/month and every three months I have to call them and threaten leaving just to keep it at that price. This does not include the repeated / time consuming / angry calls I had to make just to get my internet speed up to what I was paying for and they kept insisting that the "problem was on my side" until the 4th tech who came out (senior tech manager) before I was able to prove it was their line(s) that had to be replaced. It took/wasted a total of 10 hours over three weeks to finally get the speed I was paying for, and get this... every time I would call, the first-tier of support would try to sell me a faster package swearing "that must be the problem" I wonder how many poor suckers have been tricked into upgrading service they will never use?
Then there is the DVR problem(s), as a Bright House customer I have gone had to replace over 10 DVR(s). I know an employee first hand and BH does NOT purchase new DVR's, they only purchase refurbished DVR's (they will deny but its true) and then charge you from $12 to $16+ per/month for them and the only decent brand they carry is the Cisco models but... they do not like to give them to you unless you have bought into their whole-house DVR plan (the Cisco's are also the only model that PIP works with too). 6 out of the 10 DVR's I have had brought to my house for replacement have had issue(s) very soon after install, that's right they do not completely check returned DVR's and just put them back on the truck(s) I have missed time from work and my social life many times just trying to get a working/reliable DVR that I pay for every month.
Then there is the billing department, I just spent last Friday afternoon getting an extra $40 charge off my bill because of transaction errors on their side and it still took me over an hour of aggravating/time wasting phone time to get it removed and to make it even worse their first "answer" to the fix was to "upgrade to another package" you cannot even talk to these people without them trying to shove another service/product down your throat. In fact when you call and complain about pricing the pitch is the same every time (OK we'll just upgrade your package and keep you at the same price) does not cost them a penny more while giving you the illusion you have gotten more.
I guess this all might be worth it if they had competitive pricing, decent equipment, fair charges and skilled/knowledgeable people working for them but for the most part none of that is there.
This link will show you that Bright House is the most expensive provider in the country. Scroll down to "CABLE Internet Providers" on the bottom of the page
»/gbu
This link will show you how much better Bright House is to their customers when they are forced to compete. Just read the title.
"Time Warner Cable's arrogance perfectly illustrates why the cable industry is so disliked"
»www.reddit.com/r/technology/comm···rfectly/
This link exposes Bright House for most of it's unethical practices
»stopthecap.com/tag/time-warner-cable/
I am not a competitor, I am a customer and I'm sick of the greed and sub-par service/products/pricing Bright House provides and when Google Fiber or another competitor will try to compete in your area Bright House will hire every lawyer and grease every politician to keep them out and keep you trapped in a fleecing price model.
Comments:
 | |  No Competition?
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|  | | | Re: No Competition? I just registered here too I hope this will not be a problem. It is our 4th day in Orlando Florida we bought a house here and moved here after retirement from military, the first surprise we got was Florida is actually owned by insurance companies, what about the next owner? of course Bright House owns central Florida for free! 10MB internet $97.00? wow if I have to pay that much for internet then get unlimited data from AT&T for the whole fdamily for less than that! One thing these idiots cannot do is "twist my arms and get my money" I'm NOT getting their service nither do I even want to see these greedy bastards! by the way as of now there is nothing called internet plan on their website, it's all bundle and you have no option but bundle it and get your pocket bundled! | |
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 BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Thank you for your recent review... Just to clarify a couple of important things...we are not Time Warner Cable. TWC and Bright House Networks are entirely two different companies. See »en.wikipedia.org/wiki/Bright_House_Networks
The average billing you referenced is not actual pricing but the average "customer reported" price based on the last few reviews here at DSLR and by no means is official, national or even scientiifc for that matter.
In your area there are no less than 3 alternative providers, hardly a competitive poor "government sanctioned cable monopoly" as your review indicates.
I see that you have just registered here. Going forward if you have any problems or concerns please reach out to me in our forums and I would be glad to help.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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| | Reviews:
 ·Bright House
1 edit | Re: Thank you for your recent review... You guys are trying to side-step the point.
Bright House has a "government sanctioned monopoly" for the actual wire CABLE. There are no other competitors "allowed" to use that medium.
@BHNtechXpert
hardly a competitive poor "government sanctioned cable monopoly" as your review indicates
We both know this is not true or you are in denial. They got that using lobbying tactics on the local/state politicians.
»influenceexplorer.com/organizati···5d1f68cf
[would you like me to provide hundreds of other links?]
You sir are a paid employee/spokes person for Bright House, your job here is to put out rumor-fires and muddy up the discussions under the guise of "tell me your problems, PM me and we can work it out". You have everything to gain from keeping the truth from these people... it's your JOB, and when you get those people in a private PM you calm/quite them down by "upgrading their service(s)" at no price increase to them, it cost you nothing and they think they have somehow won something when in reality what you gave them does not cost Bright House a penny more and they are still paying the highest rates in the country for this service.
@BHNtechXpert
"I see that you have just registered here."
So your trying to discredit me by implicating that I must be some kind of nubbie who does not understand the complications of your business? or this is my first time here at DSLR? Nice try but I give the readers here more credit for their intelligence than you do, and... I have been a Bright House hostage/customer for over 10 years and... wait for it.... I work in this industry!
@BHNtechXpert
"The average billing you referenced is not actual pricing but the average "customer reported" price based on the last few reviews here at DSLR and by no means is official, national or even scientiifc for that matter."
OK folks he is saying that the data collected here at dslreports.com is not valid because the sample data is too small and not up to date... really? dslreports.com is the "largest non competitive" collector of data as it pertains to the cable industry input by the actual users/consumers who pay for and use these services and updated daily. I think the validity of dslreports.com speaks for itself.
@BHNtechXpert
here at DSLR and by no means is official, national or even scientiifc
That is hilarious, your right @BHNtechXpert we need to hire some scientist to get the real prices Cable/Internet providers are charging their customers in the USA! Do you realize that you just insulted the very backbone/core of what dslreports.com provides? so your saying we should discount everything we read here at the DSLR website because it's not "scientific"? lol
The link that I provided to prove that Bright House is the most expensive provider in the country (because of the monopoly) is from this very site dslreports.com
Charts - The Good, The Bad and The Ugly
Compiled weekly from ISP reviews received
(read the section towards the bottom of the page "CABLE Internet Providers")
»/gbu
hmmm..... Bright House is the most expensive provider? your saying that the data on dslreports.com is not valid or useless?
The truth folks, Bright House has been fleecing Central Florida for years and years and will continue to charge the highest prices in the country for the services they provide because they have a government sanctioned monopoly on the wire cable they procured this monopoly using good old fashion lobbying (see above) and campaign contributions for local elected officials. They spend millions to keep us hostage at this 1500% mark-up price.
Do you want to read how Bright House charges their customers when they have real competition? Follow this and read, read, read
»www.reddit.com/r/technology/comm···rfectly/
I have many, many other links and proof @BHNtechXpert I will be sharing, sprinkling on these forums.
And in-case anybody missed this informative link from above.
»stopthecap.com/tag/time-warner-cable/
@BHNtechXpert
"In your area there are no less than 3 alternative providers"
They love to say this, do you really feel that Dish, AT&T, Direct TV are valid "oranges to oranges" compared providers for speeds and services? If one of them could use the wire cable then Bright House would be very afraid and the prices would sky-rocket down and the customer service experience would go up.
Nice try @BHNtechXpert but I'm going to continue to show these people what you do not want them to see.... the truth about the shady overpriced services that Bright House forces us to pay, the most expensive in the country because they have no competition on the cable wire due to a monopoly they acquired via political shanagans and when Google Fiber tried to setup in Orlando Bright House spent every legal force they had to prevent it because.... they would have a true competitor which would force them to price their products at the national level and I have not even began to tell these people the story about how their tax dollars paid for the infrastructure that Bright House is preventing competition from using.
So have fun trying to politically correct my naming standards in your attempt to divert the truth in the words I have provided. | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Re: Thank you for your recent review... Have a great day "softbaked" and thank you for sharing your unique viewpoint of the cable industry. | |
| | | GeNomer
join:2013-01-21
Indianapolis, IN | In my area Bright House and Comcast overlap. There is no way 2 cable companies can use the same lines, so they both run their own separate lines on the Utility poles, right below the power lines and phone lines. Maybe back in the 80's 2 companies on one line would work when there was only tv and not that many channels. But there is no way that would work now.
Also, I don't think Bright House has any control over how many commercials there are. They are just the carrier. The channels make their own decisions on programming and commercials.
I feel for you on the dvr issue though. If you want a brand new piece of equipment, it might be best to buy your own and get a cable card from bright house for it. | |
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| | | You must be a sharholder with fake tech hat! Brighthouse is actually a monopoly who is sucking citizin's blood! STOP pretending while you know the truth, 5 days ago I paid $35.00 for 15MB with suddnlink, today I was told by your sensless and greedy company to pay $97.00 for 10MB! You and brighthouse can move to Iraq that is where you can fool idiots and steal their money! | |
| | | BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:82 | Re: Thank you for your recent review... said by dumbcustomer:You must be a sharholder with fake tech hat! Brighthouse is actually a monopoly who is sucking citizin's blood! STOP pretending while you know the truth, 5 days ago I paid $35.00 for 15MB with suddnlink, today I was told by your sensless and greedy company to pay $97.00 for 10MB! You and brighthouse can move to Iraq that is where you can fool idiots and steal their money!
If you're going to troll at least troll with the truth. Assuming what you meant was a la carte standard internet (10mbps) is $53.50 including the modem fee.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~
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