Review by jspayneii 
member for 4.5 years, 19 visits, last login: 5 days ago
updated 5 days ago
 Saint Petersburg,Pinellas,FL
 $146 per month "Best connection quality and reliability I have experienced" "Tech support can be slow to solve problems" "It works well."
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(ratings match consensus)
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After upgrading my High Speed to the 30Mbps a month ago, I have not had a stable Internet connection. I have had 9 different technicians out. No one has been able to identify and solve the issue. Up until the upgrade, everything worked fine.
Update 4/3:
Gary was great in getting my issue resolved. My internet has worked for several days now.
Even with my issues, I do have to say that between Bright House and Verizon, Bright House wins hands down. Verizon was less than cooperative when we moved one of our stores last week. They were scheduled to come out and move our phone lines, and Internet on Thursday. Well, they cancelled the move of our Internet service, and their service department was unable to correct their error. Bright House came out and installed Friday morning, because Verizon wanted us to wait for 3 more days.
The service and reliability of Bright House is far more consistent as well. We use to have a couple DSL lines at our corporate office. One was getting the 1.5Mbps. Another one was lucky to connect at 512kbps. Verizon's answer was basically "there is nothing we can do". Since we have installed Bright House, we haven't had one issue.
Comments:
  BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you for take the time to review your recent experience As you know we've been working together on this. At last we spoke no issue was detected over several days and then I didn't hear from you again. If the things we worked on are continuing please visit your direct forums thread and update me.
Let's also talk about the downgrading discussion you had with CARE as the above doesn't make sense...I have a hunch there was a failure to communicate somewhere in that discussion.
Gary | |
| BHNtechXpertBHN StaffPremium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:74 | Thank you! I want to thank you again for reaching out to me regarding your original experience. It would appear we have resolved the problem at this time. If you have any problems don't hesitate in calling or emailing me right away.
Gary | |
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