Review by Flokk
Good "Speeds greater than advertised."
- Location: Tampa,Hillsborough,FL
- Cost: $80 per month
- Install: about 3 days
Bad "Shady install and total waste of 5 hours of time. (UPDATED 7/9/13)"
Overall "Seems legit, but expect some incompetence. (UPDATED 7/9/13)"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Gary's follow up was quick and highly professional. Compared to past experiences with customer support (Comcast and Verizon over the years) this was a downright blissful experience. Gary reconciled the difference between what I was advised by customer service (re: wireless modem functionality being included) and what the technician actually billed for, by issuing a courtesy credit. He furthermore took a solid 15-20 minutes of his time to discuss our experience with the goal of taking that information to improve installation processes and the customer service experience. *And* advised that we contact him directly if we have any future issues (a nice shortcut through traditional customer service waits).
Long story short: We had a cold-fish third-party install technician and a minor miscommunication with customer service which Gary speedily resolved. We were still unsure what the deal was with the first tech, but based on the new information, he was NOT trying to scam us; the wireless modem package does cost $49~ to enable. Us thinking otherwise was a customer service miscommunication. And as previously stated, the second tech who came to get us sorted out was great.
The g/f and I feel loads better having gone on the record and worked with Gary to resolve the issue, which he did beautifully. Thumbs upwould def. recommend BH internet, just make sure you are clear w/customer service going in, as you should always be with any cable provider.
Also, speeds are still consistently above 32mbps. On Verizon in Maryland, we usually got capped at half speeds during the day.
We moved from MD to Tampa last week. BH, after comparison with Comcast and Verizon (no Fios available in the area!), seemed the better choice for the money. Customer service was great, friendly and flexible. They rolled with about three phone number changes in three days after a phone broke and we lost another charger. Thumbs up on that.
Install guy was shady, shady, shady. Not friendly and did not want to be there. He charged me $72--after I was advised by customer service that I would be paying nothing. He tried to then add a $49 fee to enable wireless. Having been told wireless was included, I declined. The alarming part was that he was fine with cash. All told he spent 10 minutes plugging in the modem and then walked out the door after calling in my credit card number. He wouldn't answer any tech questions and told me to call a customer service number. Like, really? An extremely unpleasant experience.
The next day I spent 5+ hours trying to set up our home network with the Ubee modem in bridge mode--thinking that there was no wireless enabled. After endless failures I called in for a tech visit. This tech was very friendly and knowledgeable. 10 minutes after he arrived, our network was up and running with laptops and smart phones all online. And he said...oh, the modem was broadcasting in wireless all along.
Long story short: watch for shady install guys who want to pocket your cash. Don't trust customer service, even though they seem friendly. No install expense went to a $70+ install cost, plus a failed attempt to scam up another $49.
The good news? Speeds are at or above par. Running 32-35 mbps down which is plenty for me. Can't yet testify to online gaming over the Ubee's wireless so the jury is out on that one.
member for 153 days, 2 visits, last login: 141 days ago
updated 152 days ago