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Bright House page on DSLReports
Six Month Rating

Reviews:
bullet 190 reviews (87 good) (54 bad)
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Review by Swindled See Profile

  • Location: Tampa,Hillsborough,FL
  • Cost: $100 per month (12 month contract)
Good "Knowledgeable CS Reps & Quick Response Appointments"
Bad "Difficult Bundle Price Negotiations (Even With Local Competition)"
Overall "From Paragon Cable To BrightHouse Networks, A Well-Run Pay Television Provider With No Hassles (Such As Billing, Etc ...)"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

The Triple Play Bundle (Digital Cable, Internet (10/1), & Digital Phone Service) For $111.50. (2nd Set-Top Box)

I Was Disappointed BHN Started Charging For Their Modems But Every Company Does This So It Was Expected Sooner Or Later.

Upon Ordering The Triple Bundle, Two SA Explorer 3250 Set-Top Boxes Were Delivered Within 24 Hours Of Placing My Order.

Any Issues Are Handled Promptly By Their Customer Service Department, Often Same Day Or Within 24 Hours.

member for 1.2 years, 0 visits, last login: 1.2 years ago
updated 1.2 years ago

Comments:

SERVICE

@bhn.net

Service Times

Over 40 min. on hold for Customer Service, 1 1/2 min. for new service. This company is not interested in Customer Service. Scheduled service over an hour late and they set the scheduled time.

We need competition for cable service!

BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:151

Re: Service Times

said by SERVICE :

Over 40 min. on hold for Customer Service, 1 1/2 min. for new service. This company is not interested in Customer Service. Scheduled service over an hour late and they set the scheduled time.

We need competition for cable service!

said by SERVICE :

Over 40 min. on hold for Customer Service, 1 1/2 min. for new service. This company is not interested in Customer Service. Scheduled service over an hour late and they set the scheduled time.

We need competition for cable service!

Rather than rant on someone elses review why don't you join us here »Bright House Networks
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~