Review by Michael_D
Good "Reliable and fast service"
- Location: Indianapolis,Marion,IN
- Cost: $87 per month
- Install: about 4 days
Bad "Overpriced, poor "
Overall "No other choices for cable, but the service isn't bad."
|Pre Sales information:|
Value for money:
(ratings match consensus)
As with many customers, I was surprised when my rates increased due to an expiring promotion with no notification. Supposedly they were on the paper/PDF bills but those aren't e-mailed to customers, and if you do AutoPay you never see them unless you proactively log in to their web site to check.
Once the rental fees increased on the provided (very old) cable modem, I sent it back and purchased my own Motorola Surfboard SB6141. My speeds immediately increased 5-10 Mbps with the new modem, without having any service changed.
Some time later, while moving, I switched to Lightning service since I had a DOCSIS 3.0 modem that was on their supported modem list (a plus for providing the list). However, they still insisted a (contractor) technician come out to do the setup. The technician seemed unskilled and in fact did not set things up correctly. I had to work through support (via this site!) to get the setup fixed when slow download speeds were the symptom.
I currently pay $52/month for standard Internet service and $35/month extra for Lightning 60 Mbps service. They have promised Lightning 90 Mbps service for many months but we have yet to see it in Indianapolis. People in the other cable franchise in the city can get speeds over 50% faster than we can get with Bright House. It's unfortunate that the structure of broadband providers make Internet service so expensive and so slow in the United States, compared to the rest of the world. If I were living in Paris, I'd have a 100 Mbps fiber connection and pay US $35 per month. But that's not wholly the responsibility of Bright House, but the stagnant innovation in the space for the US.
I do not subscribe to any packages or promotions. Very disappointed that pricing is not provided on their web site, and the Indianapolis market does not allow online ordering apparently. Everything must be done the old fashioned way via telephone. They do list the Cable Franchise Board information on the bills for complaints, but the phone number is incorrect and is a fax or TDD machine.
Overall, the Internet service itself is fast and reliable, but the company can be very archaic in many ways, stuck in the last century.
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updated 47 days ago