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Review by hoffgr 
Posted: 9.6 years ago
member for 9.6 years, 21 visits, last login: 8.9 years ago
 Bloomington,Mclean,IL
 Business customer
 $49 per month (12 month contract)
 "I will get back with you"
 "Network Reliability + Poor Process Control"
 "Thumbs DOWN, just like their DHCP server"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
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I have the GTE Bronze Plus package, 768Kps/128Kbps at $49.95/mo which includes both circuit + ISP charges. This service includes 1 dynamic tcp/ip address. I use the Fujitsu DSL modem provide by GTE. The speed has been satisfactory but the latency seems to be a little high.
The troubles began when I ordered the service. This included very, very poor communication coupled with missed appointments and unknown time schedules. I questioned my GTE contact and was told that they were in the process of adding equipment for additional capacity. She told me that all we can do is "hope and pray".
The installation process (or lack of) eventually passed. At the time I chose GTE Internet thinking that it would be an easier process with the same "named" company. This was a poor assumption on my part.
Everything appeared to be working fine for a few months, but then things changed. The GTE Internet DHCP server was unavailable to renew my tcp/ip address. I placed a call to their ADSL help desk, 877-222-2375.
As of today, I have placed 8 calls to the Help desk to report or inquire on the status of this ticket. Each time the response is similar .... It has been escalated to Level 2 DSL support or oh yes, we have a 'problem' in the area. GTE Internet provides a web page to report DSL network status. Unfortunately, I have not found one of their stated 'problems' listed on that page. I brought that to their attention with the last call and but they could not explain their inaccuracy. The only explanation I received was that the status page was not maintained by their help desk.
I have talked to 2 supervisors without any receiving any direction of how to escalate the call further.
BOTTOM LINE: I have had ticket open for 10 days and counting without any indication that GTE is any closer to fixing the problem. Check the competition before signing up with GTE Internet!
GRH
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Verizon west (ex GTE)
