Review by markhieh 
UPDATED: 28 days ago
member for 28 days, 2 visits, last login: 7 days ago
 Sacramento,Sacramento,CA
 $9 per month (month by month)
 about 25 days
 "I do not know any"
 "bad equipement, bad costomer service"
 "avoid them"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings well below consensus)
|
attracted to this company by the falsely good reviews, the price and ATT high charges. as a result, I was out of phone service for a month and back requesting ATT to restore my service. First for some reason my service with Att was turned off automatically after I made the order from Power Phone. 5 days later I received the equipment, when I read the instruction I understood that I need a dry loop dsl line, I found out that it will take 2 weeks to transfer the line from a regular phone line to dry loop line. once I did that I had to spend a whole evening to setup my dsl with my provider. I spent the next evening trying to get in touch with PP support with no luck. the next day I was able to make contact and set up a call time when I get home. They called me on time and from there we spent exactly 4 hours trying to setup their router with no avail. then the support tech said the equipment may be faulty and they will send in new router. at this point I was so frustrated and decided that I do not want to trust my future connectivity with such company. when I requested to cancel my service the next day they refused to offer any refund back and told to send their router back or I will be charged for it even if it does not work. I requested to talk to the supervisor, and he did not budge. so here I am spending an hour more of my time to express my frustration which I hope will help save you from an experience similar to mine
Followup comments:  sarah1967
join:2008-07-27
Oakland, CA
 ·PHONE POWER
| Don't blame your new provider. This is an ATT screwup. It sounds like your troubles are with ATT. When you port your number away, the telco is supposed to change your line to dry-loop automatically. ATT either accidentally or purposely screwed up and dropped your dsl. Either way, sounds like it worked. You're back with ATT, right? | |
| excessive
join:2006-11-04
Panorama City, CA
|  I am seeing this more and more with DSL
This is (in my mind) very suspicious especially when AT&T is involved, i dont think i have even seen a port from them that was put on dry loop. And when they are contacted about why they cut off the DSL and get wind of the number port being to switch service to a voip provider, they hammer you with solicitations about their service.
Verizon does this too but far less, usually they will just switch you to a dry loop and that is that.
As frustrating as it is, and as easy as it is to place blame on phone power, the previous poster was very correct in stating who was at fault. voip uses your existing broadband connection to provide you telephone service. so if that service is terminated it obviously cant function, and only you, or your ISP, can order a disconnection of your internet service, and i dont think you did right? right.  | |
| | | |
| Forums » comments on review of PHONE POWER |
|
