Review by Veloslave
Bad "Bad prices, bad equipment, bad support"
- Location: Martinez,Contra Costa,CA
- Cost: $25 per month
- Install: about 7 days
Overall "You can do better."
Ease of Installation:
Value for money:
(ratings well below consensus)
11-8-13 The ATA died months ago, so all the calls started going through my cell phone. They never contact you to let you know your service isn't working... no surprise there the service has over all sucked. I'm moving on. Oh... wait till you see what awaits you when cancelling... they make AOL v1 look easy.
11/2/10 Chris called again and we looked into a couple of items. I am now getting what I call "great" customer support. Ratings have been adjusted. With time AND consistent phone performance they will continue to rise.
11/1/10 Chris called and got it going... and I will be the first to admit, although I still think this phone service has been buggy as heck, Chris gave service/support worthy of being called "customer support/service" Even Chris says that they have had a lot of issues with my account and that the setup for mine is very complicated compared to others. That seems strange to me considering I am on Comcast business... a mainstream provider AND I have a static IP AND I have put the ATA on a DMZ. I just want it to work and to get friendly/considerate help when it doesn't... I don't think that is too much to ask. I am going to raise my review from all zeros for the time being... if the service goes back down, so does the rating. I would LIKE to see this rating go up, especially "tech support" and "value for money"... and I am going to give it a little time.
10/29/10 I have decided that every time my service goes down to review the service... I sure have done a lot of reviews lately. Yes PP is down again... just a week or two after it was down for a whole week. Frankly, this sucks. Been waiting to get a tech for an online chat for around 3 hours so far...
Well... service has been down for a week now... support has been completely useless and at this point they are ignoring me and leaving me with no home phone to use. The last comment I got was "your connection is the problem" except I have tested the connection myself (and FWIW am a network engineer) have had others test it and everything is fine. "your connection" is the fall back of any VOIP company that cannot get their act together. I have a very clean and robust connection with 25/5, no packet loss, a low ping and no other issues. I am fed up with this company and do not recommend anyone to put themselves through this kind of BS. I should have known better than to agree to a 2 year contract... my bad, lesson learned. Avoid them like the plague... when the companies own support personal cannot get the product working and then leave you hanging with no service but keep right on billing you... just look elsewhere. I don't know when my contract is up but I hope it is soon. Time to write a letter to the FCC.
Same old not so hot service and just OK product. Don't use it a lot so it doesn't irritate me too much but I would elsewhere if it were time for a change. Still seems like VOIP (consumer grade) is immature... at least the ones that are reasonably priced.
End of update
Got some really bad service so far... no one could get it running... they wanted to end the hour and a half "trying to get it working" phone call because it is closing time. Had a guy in Chat hang up on me on purpose (Thanks DAVE you jerk) and it is still not working right not to mention it being almost unusable with FAX.
I have talked with some very nice people... but knowing what you are doing should go along with the title. Took two calls, both over an hour long to get it working/dial tone... which is intermittent/sometimes it stops working, so it is still not working right and then you get hung up on.
This is another not ready for prime time (everyday dependable residential) VOIP service that the industry is littered with. Maybe I need to move up in price range to get a dependable service WITH customer support that shines... but who are they?
Why can't more companies be run like Honda, Sonic.net and Verizon?
Product AND service... is it too much to ask?
Unfortunately in the day and age it seems the answer is "yes"
member for 11.5 years, 3185 visits, last login: 7 days ago
updated 1.2 years ago