Review by gworkman7 
UPDATED: 49 days ago
member for 4.1 years, 803 visits, last login: a few hours ago
 Tucson,Pima,AZ
 $23 per month
 about 14 days
 "Good Feature Set / Reliable"
 "None"
 "Could be a good thing."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I had my account hijacked by PhonePower due to Broadvox Direct dropping its customers on them. When I first recieved the e-mail notice, I contacted Phone Power to ensure the equipment would be sent to the correct address. This was on 9/10. On 9/14, I checked the tracking log and it showed that the equipment was sent to my old address. I contacted them again because my original box would no longer work after 9/15. They corrected the information (for the second time) and said it would be shipped out on 9/14. A few phone calls and two missed promises of the box being shipped and we are now up to 9/17 with no equipment and now, no service. I now have a tracking number for an overnight shipment of the equipment.
*** UPDATED 10/5/09
The equipment finally arrived on 9/21. So far, the service has been performing well. The only problem I had is that the volume is too loud. Called tech support and they had to log in to advanced settings (not available to end users) and make the adjustments. Everything is fine now.
Tech support was reached in less than 5 minutes, which was also a plus.
Followup comments:  |  | 
ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| Re: Account HiJacked? said by TransitMan :Don't think so. Your old provider Broadvox simply sold/transfered you and everyone else to Phone Power, along with whatever records they had at the time, correct or not. Giving Phone Power a knock for something that may not be in their full control is not right. I think you missed this part-
"When I first recieved the e-mail notice, I contacted Phone Power to ensure the equipment would be sent to the correct address. This was on 9/10. "
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TransitMan
Premium,MVM
join:2000-09-05
Dayton, OH
clubs:
·RoadRunner Cable
·Time Warner VOIP
·Earthlink TrueVoice
| Re: Account HiJacked? said by ptrowski :I think you missed this part- "When I first recieved the e-mail notice, I contacted Phone Power to ensure the equipment would be sent to the correct address. This was on 9/10. " And no, I didn't miss that part.
Even though you contacted Phone Power does not mean that they screwed up.
Transference of records, even though one may call in to make sure they are correct can and do become messed up.
Giving Phone Power low marks for this, in my opinion is a cheap shot at someone when they are trying to make something right from someone else dropping the ball, namely Broadvox, your old provider.
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs: | Re: Account HiJacked? When the email specifically states to call PP and give them your new address, etc and then they go with the old records, then yes that is a PP issue. | |
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