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PHONE POWER page on DSLReports
Six Month Rating

Reviews:
bullet 196 reviews (138 good) (37 bad)
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Review by JohnInSJ See Profile

  • Location: San Jose,Santa Clara,CA
  • Cost: $11 per month (24 month contract)
Good "Clear voice calls, good feature set, nationwide calling, number porting"
Bad "takes a bit more than a week to port your number"
Overall "saving me $24/mo not even including LD savings"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings above consensus)

I've been itching to get rid of my POTS landline for years. I finally got around to looking into the millions of viop-based "land line" replacements, and after a lot of searching settled on Phonepower.

Good choice, if the initial experience is any indication

1) order kit from amazon - wait for kit to arrive

2) once kit arrived, signed up for 2 year prepay (with ALL fees for both years, it works out to about $11.50/mo - compared to AT&T's $35 for local service with no long distance, barely any local calling, with caller ID and call waiting... not even voicemail!)

3) instant dial tone* - outgoing calls worked right away, and on the day promised (which was 10 calendar days including 2 weekends after the order date late Friday) the old landline went dead and calls to the ported number ring on the PP phone.

Feature set is comparable to other providers, call quality is better than the noisy AT&T 70 year old copper lines could give me, and the price is right.

So far, no complaints at all.

Update 9/8/11: wow - 7 months already? No issues at all with the service - love the various methods of notification, call quality is fine, and compared to my previous AT&T wired pots line, from here until the end of the two year term is "free" - yep, it costs about the same for 6 months of AT&T fairly basic POTS (forget about long distance!) for two years of Phonepower (two lines, includes long distance, includes all kinds of calling features, etc, etc...) Since singing up, they opened up the SIP interface, so now I can use any SIP client I want to be able to make/receive "home" calls from anywhere. Nice.

Update 12/14/11: had a week of ISP/broadband issues. Just wanted to point out that the Phonepower failover to backup number worked fine during MY broadband outage.

member for 10.9 years, 4827 visits, last login: a few hours ago
updated 2.7 years ago

Comments:

PhonePwrTech

join:2007-07-20

Not Happy

Phone Power offers a 30 days satisfaction guarantee on all plans. These 30 days begin from the moment your phone is activated. Phone Power feels 30 days is sufficient time for you to try out the service and determine if you would like to keep the plan you chose or not. The 30 day Satisfaction Guarantee allows you to upgrade or downgrade the plan you initially ordered without any additional charges, As well as it allows you to cancel your contract plan without an early termination fee or cancellation fees. All we ask is that you pay the initial month of service and shipping and handling charges are non refundable.

JohnInSJ
Premium
join:2003-09-22
Aptos, CA

Re: Not Happy

I just checked, and listed under TERMS OF SERVICE here »www.phonepower.com/services/term···tos.aspx

quote:
8. TERMINATION BY SUBSCRIBER. Subscriber may terminate this Agreement at any time for any reason by providing Phone Power LLC with a thirty (30) day written notice in the form of a valid written termination request and paying all fees and other charges accrued or otherwise payable under the terms of this Agreement. Initial charges, including first month service and shipping and handling charges are non-refundable immediately upon submission of an order.
So it is exactly as the tech says, and disclosed on the site. Where I come from, that's called fully disclosed, small biz.
--
My place : »www.schettino.us

UGK

@rr.com

Re: Not Happy

Stay away from Phone Power! Note all the disclaimer talk - in "written", "paying all fees"... what fees? It's very simple - pay for month service and shipping -- but, nope you have to wait for them to tell you what additional fees they are going to charge.

Much simpler to return electronics to Wal-Mart! -- now that is sad!

STAY AWAY