Re: More background, please. what excuse would you like today "basically your on your own figure it out yourself" seems to be the common them with them they have no clue and are hiding behind a canned response customer server is a huge joke both chat and phone support all seem to be alike and lastly they did nothing!! i will either find a new provider or i will sort it out on my own
Re: More background, please. actually chat log after asking for help
[3:52 PM] Michael: Is there anything else I can help you with at this time?
[3:54 P M] **** *******: no you have wasted enough of my time and taken enough of my money i will be cancelling over this thank you
[3:54 PM] Michael: You're Welcome. Have a great day.
[3:54 PM] **** *******: wow really
[3:55 PM] **** *******: whats you agent id number
[3:55 PM] Michael: My Agent Number is **
[3:55 PM] **** *******: ok i will be callin your supervisor now have fun
[3:56 PM] Michael: Ok, have a nice day
| |airwavzAlways the green wire
Mount Juliet, TN
VOIP Expert? »www.phonepower.com/wiki/How_to_E···ned_Line
Login to your account, click 4 times on the web pages, and reboot the supplied adaptor - this requires an expert?
I certainly understand that the world of VOIP can be technically overwhelming at first, but those are some fairly simple instructions.
Re: VOIP Expert? what are you speaking about i am seting up a voip client / phone not rebooting there crap ata read idiot
SIP Credentials Support I was able to locate your account and I reviewed the transcript. Right now your account is set to SIP Credentials. Which is something that you engaged via the Myaccount portal.
Prior to your most recent chat with a Mike another tech advised you that it was possible to get your Grandstream and Polycom working at the same time if you activated the SIP credentials. He also indicated that this was for advanced users and we couldn't offer you assistance with the configuration.
On the SIP credentials page there is a disclaimer that states
"By choosing to enable your SIP Credentials you understand that Phone Power will not offer any technical support for your hand-configured device(s). Phone Power will continue to offer normal support for all auto-provisioning devices, including Phone Power supplied phone adapters, softphones, zippyphones, BYOD devices that use Phone Powers auto provisioning system, etc. If you are unable to configure your device(s) yourself, please deactivate your SIP Credentials and contact support. "
Due to the open ended nature of what you can do with SIP credentials it isn't something that we can offer support for. SIP credentials can be configured on a multitude of ends points. These end points can have different wording or even potential quirks. Outside of the basic registration there are other issues that could crop up as a result of a miss configured device running SIP credentials.
As Airwavz mentioned there is a wiki which contains articles on how to activate features, configure routers, and base configuration suggestions for Asterisk PBXs.
Re: SIP Credentials Support and where did i say astriks?? there again i am simply trying to use the info you provide but as i said 98% of the sip world does not support non-standard ports!!! yeah it a down fall but it true and most of the issue comes from that i try asking question and you slam the door in my face you did not even read what i posted just jumped in the :we dont support it band wagon"!!
| |DSM Fan
New Orleans, LA
SIP Creds Configuring SIP creds is pretty straight forward if you know what your doing. I helped my mom configure sip creds on a sip app for her droid. After a couple of weeks she was using a different app because she didn't like certain features on the original.
15 seconds worth of google foo and here are links for basic configuration steps for 2 of 3 of the different brands of hardware PP supports
Best of luck to you and you may want to adjust your review since you were warned twice that sip creds are for advanced users(people who know how to search things on their own).
Best of luck
Re: SIP Creds why should i adjust my review? i build and use sip pbx's of all shapes flavores and sizes and with many differnt trunks non are as complicated as phonepower had made it heck most off basic info for common devies not just we dont support it and further more the soundpoint ip501 is on there own list of supported devies and well you guessed it
Re: SIP Creds this is grand they have the info needed but wont tell you or share it with you!!!!
e-mail after following there instruction
This is a follow up email regarding the ticket you recently opened with us about your polycom. I see that you already have a Grandstream HT502 assigned to your service. If you are trying to use the Polycom with our service we would have to unassign the Grandstream device from your account and assign the Polycom in it's place so the Polycom can be provisioned with us. If however you are using SIP credentials then you will have to build your own config file or contact the manufacturer for a default config or how to setup the Polycom with SIP credentials. We only provide config files for devices that are auto provisioning with our network.
Thank you for choosing Phone Power,
Date: 10/1/2011 9:29:52 PM
Subject: Contact Us Inquiry
Contact Us Page Ticket
Contact Phone: xxx-xxx-xxxx
Email Address: xxxxxxxxxxxxxxxxxxxxx
need server password for auto previsioning a polycom soundpoint ip 501 i have the rest of the info but i am getting config file error 0x0 and i am thinking its a server password error
| |DSM Fan
New Orleans, LA
Re: SIP Creds i thought you were trying to register your polycom not provision it. Are provisioning and registration the same thing? Do you even know what you are doing?
Based on your most recent attempt to get them to help you with something they told you they wouldn't help with it seems like you don't know much about anything. I really hope I don't have to deal with one of your homemade lemon flavored PBXs
*edit 5 minutes later*
Yeah provisioning and registering aren't even the same thing, thank you Google. You have no clue what you're doing and lack the ability to read. You must be a member of geek squad.
Re: SIP Creds that's all well and good to serve the rest of the world but that does not change any of the facts posted here at all i have a supported by them device and as you can see they have the info needed to configure this device plan as day in the e-mail i even asked for it and followed their requests and did as they asked and you can see still no go so the writing is clear on my wall i will be moving to a better provider one that does not require as much effort and $$$ just to user there info HUMMM where have all the customer service reps gone?? oh yeah India How may i be helping of you today
| |DSM Fan
New Orleans, LA
Re: SIP Creds Clearly you are full of it. My level of knowledge on IP PBXs is slim to nill and I have not found a sip client that I couldn't configure in 5 minutes. Acrobits, SIP Droid, Grandstream, Csipsimple, Cisco SPAs, Polycoms I could go on but I don't claim to be a guy who builds PBXs
They offered suggestions on how to configure products and stated they don't offer support for sip creds yet you're here crying about it. Grow up go google search something and figure it out or take this vast knowledge of chocolate and vanilla PBXs and apply that logic to your Polycom. Now I know why they held off so long on offering up SIP credentials at all.
L2R they are based in America. I have talked to their support a couple of times and they are all in Los Angeles somewhere.
Clarification There is a difference between customers who sign up as BYOD and customers who sign up for lease equipment and then want to configure raw credentials on their own device.
Customer who sign up as BYOD provide us with hardware information that we then associate with their account. After that they are provided a set of instructions that they use to provision their hardware. Once the hardware has successfully provisioned with our service we offer the same level of support that we would for a free lease device. The provisioning process includes a firmware check as well as a configuration we have built for that particular device. This conforms with our feature set and will allow the end user fully to leverage every aspect of our service.
SIP credential support is substantially different. This is intended for users who have prior experience with the hardware itself or are relatively familiar with the ins and outs of configuring raw credentials on a device.
We provide the user with all the information required to register their end point with our service. Due to the varying nature of ATAs and SIP clients it isn't viable for us to provide a walkthrough on every single configuration option. There are other variables to take into considering such as the dial plan and codec options.
In this situation the original poster signed up for a free lease device and wanted to configure a second device with the credentials. This doesn't fall into our BYOD scope of support.
Re: Clarification "In this situation the original poster signed up for a free lease device and wanted to configure a second device with the credentials. This doesn't fall into our BYOD scope of support."
Really you sir may want to check on this statment!!
I was told that yes in fact you may switch devices have the ata removed and use a byod and it would be supported to the exten of auto provisioning it (NEVER EVEN OFFERED TO ME AS A OPTION)i was just told "we dont support that" much as your trying to do now and in fact you do support it!!! see a manager or someone over you.
This isn't that hard I have been a Phonepower customer for more than two years and am very satisfied. My configuration includes two Polycom phones as well as an ATA and it works fine.
If you (the OP) are still a Phonepower customer and are still having trouble integrating your Polycom phone with the service, please describe your setup in detail (including Polycom config, router, modem, any special router settings) and I'll try to offer some assistance.
Edit: this offer is retracted pending your input; see my post below.
This is Why we can't have nice things.
BYOD - PhonePower provisions the device, 100% supported.
SIP Creds - User provisions the device, support is not offered.
PhonePower Device - Provisioned by phonepower, 100% supported.
still amazing i had a lengthy converstaion with a tech today at phone power and what amazes me still is he was the only one out of all you "experts and flamers" to actually ask me to share the edites with him and out of all the techs he was the only one that no did not support my device (pbx, softphone) but did look at the server durning the times of error and we were able to see what was happing not once did any one other then this tech take 2 seconds to step back and go well maybe we cant support the device but maybe there was an issue hope has been restored see people this is all i was asking for not support on 3cx trixbox or any other stuff that the responsabilty of thoes companies and on me and yes i know i it all i wanted was someone on there side to assist me in resolveing the issues!! that is true tech support!! and i hope someday you all get a chance to speak with someone that will listen and say hay maybe he is right maybe it is us turns out it was the software and i was able to fix it after pooring over log files and seeing what the phone powers servers response was i hope mr.tech you know who you are and who i am i hope you will listen to my simple words and act or make the small changes we talked about and speak with thoese that need it where the break down occured in any case pbx is up 24+ hours with 7 fully fuction devices and in the next 24 to 48 hours i will get the rest of it running
| |DSM Fan
New Orleans, LA
Re: still amazing So one of their techs stepped outside of their policy to help you. That is pretty decent of him. What ended up being the problem?
There is an assumed level of knowledge when using SIP credentials. Did you run any diagnostics on your end that you can reference since you stated issues with RFC compliance?
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