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Review by Enthusiast See Profile

  • Location: Township Of Washington, Bergen, NJ, USA
  • Cost: $30 per month
  • Install: about 5 days
Their BroadVoice's World Plan is EXCELLENT!
Their charge process is HORRIFIC! Customer Service is ATROCIOUS! Tech Support Very BAD!
HUGE DISAPPOINTMENT...especially the 2nd time around! BAD! BAD! BAD!
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Phone Power contacted me via my old BroadVoice Service (PhonePower acquired BroadVoice). Had Phone Power service back in 2010 for about a month and cancelled because of atrocious CS and went to another horrific service company BroadVoice which as I underlined is now owned by PhonePower. Decided to give them the 2nd chance a month ago (December 2013) I signed up after four (4) horrific years with VONAGE (that was another nightmare)!

1.) Phone Power has problems with different Debit Cards' transactions. Phone Power charged my Debit Card once and their Rep reported that it would charge no more. Contacted my bank and their personnel continued to assure me that the problem is with PhonePower. Phone Power's representative told me that this problem comes up from time to time with customers and that there is NOT anything that can be done; sooo what am I suppose to do? Go get a new bank or Bank Card just for Phone Power? That ain't happenin.

2.) They accepted overpaying the account's balance to leave surplus in the account - however, PP still billed my account with a card their CS Reps repeatedly underline "it does not work' within their current security authentication, even though there is more than enough money in my accounts to stay current with current charges. Continue to receive Emails that read 'Debit Card' - DECLINED!

3.) Sent five (5) Emails expressing how annoying it all is...and PP do NOT deduct the money from the $100.00 credit in the account; instead, continue to send the harassing Emails. So the $100.00 sits out there NOT being used.

4.) Continuously receive every other day Emails threatening to suspend service. Even though there is $100.00 in the account that can be used for both (2) phone services. HORRIBLE!

5.) EXHAUSTING having to go back and forth and receiving threatening Emails.

6.) My phone still has the time that is NOT current. Contacted Tech Support two (2) x about the problem; the time stamp on calls are not in any US Time Zones. Go figure!

Do these people believe / think that their customers do NOT have anything to do but sit on the phone or write Emails ongoing back and forth about nonsense problems? Evidently!

I do NOT recommend Phone Power at all; ABSOLUTELY not! Unnecessary NIGHTMARE!

member for 10.1 years, 1 visits, last login: 10.1 years ago
updated 10.1 years ago


topgun
join:2011-01-31

topgun

Member

Drive by troll?

Web-site:
Ease of Installation:
Call Quality:
Reliability:

Rates them all 0 despite mentioning anything about his experience other then his billing problem and tech support!

PhonePwrTech
join:2007-07-20

1 edit

PhonePwrTech

Member

Billing Issues

Enthusiast, I would like to investigate your account to find out what is wrong with the billing process as the issue you reporting with the time stamps on your calls. Can you PM me your account info so I can look in to it?