 Review by myrddin97 
member for 7.6 years, 76 visits, last login: 6 days ago
updated 234 days ago
 62246
 $82 per month- (12 month contract)
 "Good speeds, reliable connection" "Nothing major comes to mind" "Would like my bill to be smaller, but would recomend"
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Of course this is several months after I go the service. I do remember the installer actually showing up an hour early. Wouldn't have been much of an issue, but I was taking off work and almost missed the tech. Thankfully I live about 3 miles away and I was able to catch the call and work out leaving then. Service was installed and I can only think of 2 maybe 3 instances of being down. And 2 of those times were right after power outages in the area. And service was restored in less than 8hrs-by the next day. It actually seemed to be within 4hrs. Seemed to be on par with what I had with Charter in Edwardsville, IL.
I did supply my own modem and router. Other than being charged for it for a month, a call to customer service did clear it up.
Most recently, I did lose internet service (reliably) for a day after maintenance towards the impending DOCSIS 3.0 upgrade. Service would run for 5-10 minutes then go down. After a few more minutes, the modem would reestablish a connection and go down again. Hadn't been home to really troubleshoot, but contacted Newwave via their twitter feed-@newwaveinsider and is suppose to have it resolved this morning-assuming new config file, but didn't get that info for sure.
BTW-got their basic internet package with basic expanded cable
EDIT:I've heard plenty of people complaining about not having reliable connection with Newwave in my town. I can't be sure what their issues have been, but really don't doubt their validity. Overall, I've been happy with the service and satisfied with the resolution of problem when I've had them. I can say for sure that their customer service is MUCH better to deal with than Charter's or ATT's.
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