Review by engineerdan 
member for 6.4 years, 671 visits, last login: 2 days ago
updated 329 days ago
 Manassas,Prince William,VA
 $80 per month about 1 days "Reliability, Excellent Call Quality, and Superb Technical Support" "No kidding: Nothing!" "Consistently the Gold Standard of VoIP Providers"
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(ratings match consensus)
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I've read many reviews that focus on features and price. In my view, the single most important and difficult challenge for any VoIP provider relates to reliability. In that respect, it's difficult to match the historic reliability record of bullet-proof, plain-old-telephone service provided by the Bell System, GTE, and descendant phone companies in the United States.
In the quest of reliability, I've tried and been disappointed by many VoIP providers over the years. I'll spare you the gory details. Suffice it to say that I've evaluated dozens of companies and have lost a sinful sum of money along the way.
I started with Callcentric at my home in October, 2007. In time, it became apparent that their quality and reliability was so good that we eventually trusted them to provide phone service for our small business and for several family members. In the years that have transpired, we haven't been disappointed with these decisions.
That's not to say that everything has been perfect. Minor issues were either determined (by our trusted I.T. staff or me) to be caused by our Internet service provider or, in the rare event of a Callcentric trouble, were promptly and efficiently addressed by the superb Callcentric tech support crew.
Sure, features are nice to have. However, in evaluating the obvious tradeoffs between bleeding-edge features on one hand and bullet-proof reliability on the other; I'll opt for the reliability ever time. I far prefer to have new features released only conservatively, after they have been thoroughly tested, and not a moment sooner.
This is exactly what Callcentric does. And that's exactly why I like them.
-- Update 6/27/2012 --
We finally ported among the last of our office POTS lines to Callcentric. Because Callcentric doesn't officially support FAX service, we hesitated to make this change. However, after testing for several months (by remote call forwarding the FAX line to a temporary DID), we had no complaints of missed faxes. Therefore, we felt confident that we could pull the trigger. Now, after another couple months of use, I'm happy to report success with the Callcentric FAX service.
Warning: Apparently, results are hit-or-miss so Callcentric's lack of official support may be justified in some areas.
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