| Review by N9MD |
member for 7.7 years, 3032 visits, last login: 1 days ago
updated 200 days ago
- Boca Raton,Palm Beach,FL
- Contract price not specified.
- about 1 days
- "Good features, good pricing, good support, works great!"
- "Excellent product for those wish to provide their own ATA/SoftPhone."
Ease of Installation:
Value for money:
(ratings match consensus)
Wow!!! CC has been through hell ... and back ... back with a vengeance. The recent double-trouble events ... overwhelming DDoS attacks almost immediately admixed with the devastating results of Hurricane Sandy ... created chaos and a bit of doubt (and hand wringing) among some of CC's users (and posters in the BBR Forums). However, CC has come through with flying colors ... including a very comprehensive albeit highly technical diary of events and responses to these events posted by Iscream (a CC insider).
All aspects of CallCentric's VoIP product and service continue to shine.
Semi-annual update: CC continue to deserve its position at the top of the review list ... continuing to provide excellent service and features and support ... and total stability in every way ... including its longevity in the "here today, gone tomorrow" world of VoIP.
Time for a semi-annual update to report that my appraisal of the CC product and service continues to score 100% across the board.
CC has continues to maintain its position at the top of the review list. It certainly deserves that rating ... continuing to provide magnificent service and features and support ... and total stability in every way ... including its longevity in the "here today, gone tomorrow" world of VoIP.
Quick update ... maintaining by ongoing ratings across the board. A host of new and improved features have recently been implemented by CC.
End of year update: CallCentric continues to perform perfectly in all areas ... as one of my two PAYG providers*. I've not experienced a single hiccough since early 2009 (an incoming fax issue that apparently affected all customers and the problem was fixed in under two hours).
Although my monthly costs are a tad higher than my other PAYG provider, I am still getting full value. I maintain a CC account (and the "other" PAYG service) on each of my several 2-line PAP2T-NAs at various locations ... essentially protecting against server or connection downtime not to mention a catastrophic event (i.e., bankruptcy ala SunRocket).
If I were forced to select my choice for the most fiscally stable VoIP provider that will survive well into the future, it would have to be CC ... by a gnat's whisker over a few others.
* Note: I do have other barely used PAYG providers ... but these are just for fun and experimentation.
This update is sort of mandated by my recent updates to (and an addtion of) my three other main VoIP providers. I continue to delight in every aspect of the CallCentric product offering ... reliability, quality, support, features and value. Nothing has changed. There may be a feature or two that might be required by others ... but my needs are being met.
End of year update. I've not had a single issue since my last update, still using multiple CC accounts for a variety of end uses.
CallCentric continues to work perfectly ... and amaze me. I recently ported in a DID to an additional CC account (one of several), this one specifically for use as a dedicated incoming fax line which delivers faxes as email attachments. I found that wrong numbers or hang-ups to my fax-DID resulted in an automated email sent with an essentially empty attachment. This was annoying because, with my BlackBerry, I needed to open the email and then click thru to see the faxed attachment ... a waste of time when the fax document was blank.
On the urging of another BBR poster around dinnertime today, I opened a ticket with CC's support people. Within 9 ... yes 9 ... minutes I received an initial response reporting that they were able to duplicate/confirm the "problem" ... and 1 hour 22 minutes later I received a follow-up message indicating the problem has been rectified.
This is my first review of the CallCentric offering -- even though I've had three accounts at three different locations for well over 6 months. Here's my take on each of the rated categories:
1) Easy to negotiate website --- with all the bells and whistles seen with more expensive providers.
2) Excellent tutorials on the website to help noobies setup SoftPhone or BYOD (ATA).
3) Good call quality (which, frankly, is more a mark of a good connection from my cablemodem to my ISP). I've not experienced any inbound or outbound audio issues.
4) I don't recall ever having a dropped call or connection failure that I could blame on CallCentric. And it works every time with no downtime, thus far.
5) Awesome tech support via Trouble Tickets. All my questions and issues were responded to (and resolved) within 24 hours --- often within an hour or two, even on weekends. Each response displayed a total understanding of my issue by the responder -- with a spot on resolution. Some might complain about the lack of telephone support -- but I believe that a TT system allows the CC rep to ponder the issue, ask higher ups for help (if necessary), and then compose a reasonable and accurate response --- as opposed to the usual telephone support that says: "Unplug everything".. "Reboot" .. "It's your ISP!" .. "You're hard of hearing."
6) Value for the money is in the "pocketbook of the beholder". Depending on one's personal needs and uses of a VoIP service, CC is probably one of the best valued providers for the features and included minutes (or PAYG) within their various product offerings.
By the way, CC has made it very easy to port numbers in --- although they do charge a one-time $25 fee.
Lastly, CC is the only one of the many providers to whom I subscribe that works flawlessly with my PAP2T-NA and Comcast Cablemodem in my Boca Raton FL home.