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Review by UHF See Profile

  • Location: Independence, Buchanan, IA, USA
  • Cost: $4 per month
Low cost DIDs, pay as you go calling, bring your own device
none
Excellent quality, reliabilty, and value
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I've been using Callcentric for long distance since mid 2008 and I have not had any issues.

Reliability has been great. If there has been any downtime I haven't noticed it. And people I call haven't noticed any difference in call quality. **UPDATE** There was a day or two of downtime during Hurricane Sandy when Callcentric, as well as other providers in their building, lost commercial power and employees were forced to evacuate. They are located across the street from the New York Stock Exchange and have redundant power feeds, so power failures almost never happen. Sandy was the exception. While it was an inconvenience to me, in the grand scheme of things it's not a big deal. I've been without landline service from the phone company for weeks due to disasters in the past. **UPDATE** August 2015 - No other outages noted. Callcentric has just been rock solid.

In 2010 I switched all of my phone service to Callcentric, and ported my Qwest DID to them. It's working exactly as expected.

The cost is $1.95 per month for 120 minutes of outbound calling to the United States/Canada/Puerto Rico, and unlimited calls to toll free numbers. Additional calls to the US after the 120 are $0.0198.

An incoming phone number is $1.95 per month with a charge of $0.015 per minute. Voice mail is included and there are lots of call filtering options, caller-id, etc all included.

There are other packages that might be a better value for heavy users, but the pay per minute plans are perfect for my low usage as I mainly just wanted to keep the landline number that I've had for almost 20 years.

Tech support has been top notch. When I have a question it gets answered in 15 - 20 minutes in a professional manner. Requested a local DID that wasn't even listed on their website as an available area and they got it ordered and provisioned in one business day.

Callcentric includes a lot of great features and all of them are easy to use.

Overall, I'm impressed with Callcentric and highly recommend their service. Sure, you can get "Unlimited" service for around $8 from some other providers, but be prepared for issues and they will always be "on your end". I tried another provider, and when they claimed my router was causing lots of audio issues I decided to drop them and go back to Callcentric because it "just works" without having to tweak any router settings or jump through any hoops.



member for 21.8 years, 8514 visits, last login: a few hours ago
updated 7.6 years ago


GregA
@mchsi.com

GregA

Anon

Callcentric Comment on Inbound

I'm using Callcentric also, for both inbound and outbound. They assigned me a DID(Phone Number) for my local area, and everyone can call it. I also have my family installing Express Talk softphones on their computers, and getting a SIP number from Callcentric(for free), to call me over the internet. It works flawlessly, and is easy to set up, even behind firewalls.