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Review by kentuck1163 
UPDATED: 88 days ago
member for 2.5 years, 173 visits, last login: 4 days ago
 Vicksburg,Warren,MS
 $15 per month
 about 1 days
 "Deliver on what they promise to provide. What a novel concept!"
 "Hard to think of any bad points - really there haven't been any"
 "WOW! What a find. This is a great company. Hope it stays this way."
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Ease of Installation:
Call Quality:
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Tech Support:
Value for money:
(ratings match consensus)
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Ordered this service and am extremely pleased. Used softphone immediately and it worked. Ordered Linksys PAP2T phone converter from 3rd party and instructions on CallCentric's support pages were spot-on correct. Took no longer than 5 minutes to get my phone working.
Their "MyCallentric" web page is simple - but very well organized and very easy to use. Their support pages deliver what information you need. There is no phone number provided to speak to a real human for support - but, there is a way to open a support ticket. Although I have had no need to do this, I've heard from others that their issues are promptly addressed.
Call quality is absolutely SUPERB. Its just as good and perhaps (I kid you not) maybe even a tad better than my regular phone service. I use AT&T (Bellsouth territory) FastAccess DSL (3Mbps) service.
My only issue is that, since I use DSL for my Internet service, I was unable to port my old phone number. But, that is a small inconvenience for such a large savings over time. CallCentric made it very easy to purchase a local number and I only had to wait a day to get it delivered.
So far I'm a big fan of CallCentric. I sure hope it stays that way.
UPDATE: I had a question for CallCentric and entered a "trouble ticket" since there is no way to call a support person directly, nor support for live chat. I had a response on my ticket within 28 minutes! Thats a very good response time - and the information they provided answered my question.
UPDATE2: I've now had to use the "trouble ticket" several times - not to report problems but to ask questions regarding preparing my old POTS number for porting. In each case they responded to my tickets within under 10 minutes. I'm very pleased!
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Callcentric
