Review by scott2020 
Posted: 1.2 years ago
member for 1.3 years, 308 visits, last login: a few hours ago
 El Dorado Springs,Cedar,MO
 $27 per month
 about 2 days
 "Call quality, support, web portal, fax support"
 "High E911 charge, no CNAM"
 "The best VOIP provider out there now"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I have tried many different VOIP providers including Broadvoice, future-nine, Axvoice, Voip your life, Vitelity, and others. For my needs, CallCentric has topped them all. Their customer support ticket system is great. I was reluctant at first because they have no one to call, but all of my questions are answered within minutes. I had to change around some DID's and using the ticket system, it was done in 30 minutes. They are very responsive. They are not the least expensive provider, but if customer service matters to you, CallCentric is the way to go. No being on hold for 30 minutes with them!
The bad part is they charge $2.37 a month (I believe) for E911, which is quite high. In the end, I pay $19.99 for unlimited out, $5.95 for unlimited in, $2.37 for E911 and a little for tax/other fees. More than I wanted to spend on VOIP, but the quality, service, and reliability make the few extra dollars a month worth it.
If they can add the CNAM option and some of the other features listed by others in the reviews, they would be perfect!
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