Review by jduffy
Good "PAYG and BYOD, good voice quality, nice website, it just works all the time"
- Location: Cincinnati,Hamilton,OH
- Cost: $7 per month
- Install: about 1 days
Bad "Slow to assign DID number when I first signed up."
Overall "I'm impressed so far"
Ease of Installation:
Value for money:
(ratings match consensus)
I signed up earlier this week. I had the cheap Vonage $9.99 ($14 with taxes and fees) line as a back-up, but did not use it that much and also could not install it on a computer with a software without an additional charge.
I decided to cancel Vonage and give CallCentric a try. Really nice website. I have set it up with my old CrapRocket telephone adapter and also with an X-Lite Softphone on my Vista computer. Both register at the same time. I can call from the phone or the computer.
Voice quality has been very good. I really like their website. All information is right there and easy to find and access.
The pay as you go plan is what I am using and it is very reasonable. I also ordered a DID line for $2 but it is taking a long time to assign the number. They indicated 24 hours, but I am still waiting for what is now the fifth day. I did notify them via the ticket system and they did respond right away. They are checking on it. But other than that little issue, I am very impressed and would recommend them.
1/9/2010 - Still happy, still works great, fantastic support. I did receive my DID after I put in a ticket. These guys are really great. I'd say support was great, in the beginning in the rare instance when I had to use them to make sure my DID order went through, but other than that, I never have to use support....the service just works all the time. HIGHLY RECOMMENDED!
July 2012 - Still using CallCentric and still very happy with the service. I have also recently purchased the North American 500 plan and have a DID. While the DID is based in New York, I use the Google Voice number and have it forwarded to the free DID to give the appearance of a local DID. Work well. CallCentric continues to add features, the service is very reliable and support, though almost never needed, is very quick. This is a first class VOIP provider. I still highly recommend CallCentric.
December 2012 - Still using CallCentric. Since it is not my primary service, I was not really impacted too badly when they were hit with back-to-back disasters. First was a DOS attack, then the Sandy Hurricane. The DOS I can kind of understand that not being in their control, but Sandy unveiled that they do not have adequate back-up and redundancy. They apparently do within their own datacenter, but nothing truly outside of that single datacenter (though I think they have redundancy of their website now, but that does not help you make calls). So when I decided to move my two telephone accounts this month, I decided not to go with them. I cannot afford to be without my office connection. I did port the number to Google Voice and I could have that forwarded to CallCentric, and it would have worked fine because in a disaster I could change where the number was being directed, I also wanted the GV number to be displayed on outgoing calls. As far as I can tell, only Ooma can do that with their GV integration so I went that direction instead. But for call quality and breath of services, CallCentric is still very good. Hopefully no more disasters will come their way.
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updated 338 days ago