Search:  

 
theme to black backgroundlet page decide theme
HomeFind ServiceReviewsISP NewsFAQsForumsToolsDatabaseAbout 






how-to block ads



Member review of Callcentric


more information on the company
Ad-hoc Callcentric Forum
VOIP Forum

Reviews:
read 92 reviews (81 positive) (0 negative)
If you wish to review this company, email reviews@dslreports.com
login for new review notification feature
Award!

about
Six Month Rating

Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:


$11 per month avg ($1 to $38)

3 year trend
Review by dicodread See Profile
UPDATED: 85 days ago
member for 1 year, 99 visits, last login: a few hours ago


Miami,Miami-Dade,FL
Business customer
Contract price not specified.
"Easy to setup"
"Dont have a virtual pbx"
"perfect for home users but companies need their own sip proxy"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

    My Other Reviews·callwithus
    I have been using callcentric personally for about 3 years now with no problems. I was sold so much on their service I recommended them to my company to use them for sip trunks on our ip pbx. We have 3 locations and as we have found out, only one allows the sip trunk terminated directly on the gateway (Cisco Callmanager Express) the other locations use callmanager and MGCP so they have to control the sip trunk and not the other way around. The solution was to get a flurry of pap2 devices to connect via fxo on the voice gateways. This worked fine for outgoing but not incoming as you are only allowed one registration with callcentric.

    Callcentric suggested to create multiple accounts and route the incoming via call treatments but we found this didnt always work

    Our final solution was found by installation an asterisk pbx on a vm and use that for the sip trunk. The linksys ata's then registered as extensions and now things are working just fine.

    It would be nice if Callcentric created virtual numbers under the same account as it would really help small companies who want to use this service and not wanting to register a credit card on several accounts.

    Update 28/07/2009

    Had a few problems with the asterisk setup because for a good while I would only get one way audio depending on how the call was made. Then when we sorted out the one way audio I found out I couldnt put the call on hold from the callmanager end.

    After almost throwing the towel I decided to open a ticket with callcentric. To my surprise they worked with me until I now have it working perfectly.

    Feeling lucky I decided to dig up an old issue I had at a customer site with a spa9000. I could not transfer calls via the auto attendant or even an extension, once that call came in via another callcentric number. I opened the ticket and within the hour I had a brand new setting to try on the spa9000 and it solved the problem.

    I have always recommended callcentric for home users but warned companies to be sure what they are getting into. As from today I will retract my position and recommend them to all and sundry.

    Good stuff Callcentric!!!

    Update 09/01/2009

    I moved my monthly figure out because I realize it is really an average for long distance spend. Our recurring cost is really about 10.00 for our 4 DID numbers.

    Followup comments:
    Forums » comments on review of Callcentric

Thursday, 26-Nov 02:41:25 Terms of Use | Privacy Policy | Hosting by www.nac.net - DSL,Hosting & Co-lo | feedback | contact
over 10 years online! © 1999-2009 dslreports.com.