 Review by tubbynet 
Posted: 86 days ago
member for 1.8 years, 1018 visits, last login: a few hours ago
 Chandler,Maricopa,AZ
 Contract price not specified.
 about 2 days
 "good call quality, great feature-set, tons of included features"
 "outgoing pay-as-you-go is a little pricey, no 6-second billing"
 "great for a rock solid vosp"
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(ratings match consensus)
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decided to cut the telco/mso cord. i had no real need to port my number, so i decided to play around. i researched a lot and decided that i would spend money on callcentric's pay-as-you-go did and outgoing plan. i have a cisco 2811 running the advanced enterprise services and several cisco poe switches and phones, so the hardware cost was free for me (essentially).
after learning how to set up the cisco call manager express software to act like a sip user agent and register my voice gateway, the setup was pretty simple. i set up voip dial-peers for each outgoing translation pattern (local dialing, long distance, international, toll-free using sip broker, internal callcentric, voicemail, speed dials, etc) and set up each of my phones. all in all, once i figured out the outgoing call pattern, i was set (incoming calls worked as soon as my router was registered with callcentric).
the call quality has been very good. i use the g.711 codec when internal in my network, and force a lower quality codec when i vpn in to my house and use the cisco softphone. i have never had callcentric be "down", and usually forward my cell phones to my callcentric did when in house, since its easier if my phones are charging etc.
since initially signing up, i have added voicemail (free) to my account, as well as an inum number (also free). i am always surprised by what they give away for free.
originally, i was paying 1.5c/min for incoming calls with my payg did. i saw that my incoming was exceeding the breakeven point, so i signed up for an unlimited residential did. instead of the $3.45/month for the did (with e911 cost recovery), i am now paying $7.45/month for unlimited (a cost of ~270 incoming minutes). the only downside was that when moving from a payg did to an unlimited residential did, they wouldn't let me keep my existing did. a small price to pay, but ultimately worth it.
the web portal for callcentric is pretty impressive. i signed up with voip.ms with the intention to move to them for the cost savings with 6-second billing and a faster ping to servers in la, and the portal was much less refined than that of callcentric. as soon as i log in, i can see my voicemails, balance, call reports, as well as a summary of the products i have associated with my account.
all in all, callcentric gets a vote in my book. i have a few people who will be moving to them as soon as they are able to upgrade their connections or move to dry loop dsl.
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