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Review by wavesound 
Posted: 72 days ago
member for 7.8 years, 38 visits, last login: 70 days ago
 Bolton,Worcester,MA
 Contract price not specified.
 "Very Good Call Quality and Reliability"
 "Toll-free calls are not free, cannot set outbound Caller ID"
 "Excellent Choice for Inbound DIDs and Excellent Support"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I have been using Callcentric for about 6 months and I am very pleased with their service.
I have around 6 DIDs with Callcentric. The call quality is excellent and reliable.
I was having issues with TrixBox and after some headaches, we discovered that the Fonality folks fell far behind with the Asterisk releases. The version of Asterisk packaged with Trixbox 2.6.2.3 has issues with Callcentric. We switched to Elastix and never looked back.
Although outbound call termination was also excellent, we stopped using Callcentric for outbound calls we discovered that they charge for toll-free termination. There are plenty of providers that will terminate those calls free of charge and offer better rates. We still use Callcentric as a backup route in case our primary provider fails.
The last issue I have is outbound CID. While I understand their policy, I still don't like it. 
I'm giving Callcentric a low rating on value for money because while I think they have offer a great deal on incoming DIDs, their outbound rates are a bit high and toll-free termination should be *free*.
Followup comments:  | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls Thanks so much for the **275* tip!! In what format do you add this to your dial plan so it would be automatic. | |
| | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls I figured it out. For example to get peering for 1800 you add:
|1800:**275*1800>xxxxxxx|
Do the same for 1866/1877/188. | |
| | | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls Oops - Slight error. Should be:
|xxxxxxx| | |
| | | | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls Not sure why this is messing up. Let me try again.
|xxxxxxx| | |
| | | | | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls Well it's not showing what I am typing. Anyway, there should be a "" just before the first 1800. | |
| | | | | | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls LOL, I give up!!! There should a less than sign before the first 1800. | |
| | | | | | | | | | | | | | | | | LB2064
join:2009-04-11
Newtown, PA | Re: TollFree calls Works fantastic!! Thanks! | |
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igotthisone
join:2001-11-23
Davidson, NC | I have **275*. at the end of my dial plan currently, where do you place this added sting, before or after this? | |
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