dslreports logo

Review by garys_2k See Profile

  • Location: Farmington, Oakland, MI, USA
  • Cost: $6 per month (month by month)
  • Install: about 1 days
Call quality, service response, prices, call treatments
None so far
Way to go! Still thumbs up after DDoS and Sandy.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Update Dec-2015
Same old same old, works perfectly. This is truly as close to a turnkey BYOD service as there could be. Set and forget, and the "setting" is dead easy. Tons of features and a super easy to use website for configuring options (if you want to), viewing usage, etc.

Update Jun-2015
They have added some more features and the price, and stellar service, has remained unchanged. It's more than a bargain, it's a totally reliable service that just works and does so at very low cost.

Update Dec-2014
Still works great, still boring without drama or wondering if it will work, still loving the call treatments and telemarketer block, still enjoying the lack of issues. Still a 5/5 score.

Update Mar-2014
No issues, still great service, just to update the cost downward since we're on PAYGo and we're not using the phone so much.

Update Sep-2013
Excellent service, as expected, ever since the Hurricane Sandy incident. They've added some major new features, no cost increases, and reliability has been back to 100%. It's been many months since they've had problems and I don't even give my phone service a second thought. I still continue to HIGHLY recommend them!

Update Nov-2012:
Callcentric withstood some major challenges over the past 60 days, a blistering DDoS attack on their border controllers and a complete loss of power at their data center as a result of hurricane Sandy's flooding.

They managed the DDoS attack by adding hardware and new gateways (based on ports communicated via SRV records) as the attack proceeded. I was able to maintain service by registering with Callwithus, a competitor, and having inbound calls sip-forwarded there. I used Callwithus as an outbound provider during that time, as they allow the user to set their outbound CID. I set mine to my number registered as my DID line at Callcentric and inbound and outbound calling was back to normal.

The data center power outage was more problematic. Service and their websites were down for about four days -- I could still make calls via Callwithus but no incoming calls could be received. I'm willing to cut them slack from this 100 year event (more likely a 200+ year event), so while inconvenient (this is a home phone, backed up with cell phones) it didn't cause any lasting issues.

Update May-2012:
Still the very best choice (IMHO) for home VOIP I've heard of. I wish I'd started with CC to begin with, no regrets at all. Crystal clear, totally reliable and plenty of flexibility.

Update 1-Aug-2011:
This is getting boring, but that's in a really good way! I recently used the call treatments (sort of a small scale PBX-ish thing) to reroute some incoming calls from a particular number -- it worked great! This also diverts all incoming toll-free calls to voice mail.

So, another bunch of months and still nothing ugly. The 5/5 rating remains...

Update 10-March-2011:
Awesome provider, that's all I can say. NO issues,ever, improved features and totally reliable. Again, the wife no longer has to wonder how the calls will go through, they just DO. I have honestly forgotten that, when the phone rings, that the Internet is involved.

Still impressed with their almost complete lack of "issues" entries in the VOIP Tech Chat forum. Some providers seem to make up most of the posts dealing with "Incoming Calls Ring Busy" or "Which Server Should I Use Now?" type of issues. We needed a no-drama, will work like a telephone provider and absolutely have that with Callcentric.

Update 9-Dec-2010:
Still no issues, Wife Acceptance Factor is high. She has reported OCCASIONAL audio glitches but nothing that has interrupted a conversation. The phone just works, no drama, and we're enjoying the quality. I did drop the Dirt Cheap DID I'd kept as a backup incoming number, but not because of service issues. It's still GREAT!
---------------------------------------------------------------------------------- ---------------------------------

My port out from Future Nine was scheduled for 1-Nov-10 and it took place right on schedule. Call treatments have been great to cut out most all of the political BS calls we've been getting, and the phone book feature allows me to CNAM to the cell phone calls we get.

CC's reputation is about the best there is, it's not THE least expensive but certainly in the running (top few). For my use, about 400 minutes in and out per month, it's a wonderful deal.

I'll be back with an update after a few more weeks, but having seen all of the other reviews and forum posts about CC I strongly suspect I'll have a very smooth ride.

member for 19.8 years, 6562 visits, last login: 11 days ago
updated 7.8 years ago

JTDC
join:2000-02-07
Washington, DC

JTDC

Member

No voicemail on auto attendant

I have had a positive experience using Callcentric and have been trying to use the fairly new auto attendant service. However, I have run into a problem configuring an IVR. It appears that if you send calls through an IVR to extensions, you lose the ability to use voicemail at the extensión level. Thius has been confirmed by Callcentric support. Has anyone found a workaround?