Review by Davesworld
Good "Very polished website, True incoming CNAM, load balanced servers."
- Location: Everett,Snohomish,WA
- Cost Contract price not specified.
- Install: about 1 days
Bad "Can't really think of anything"
Overall "You can't go wrong with CallCentric."
Ease of Installation:
Value for money:
(ratings match consensus)
Update October 2013:
Still as reliable as ever with good quality.
I recently flew into the face of danger and got the updated Snom M9r. Callcentric not only has a working config posted for this device but Callcentric works well on this hardware, the best I have seen so far as matter of fact if you include MWI and mailbox dialing. VM shows on the lower right of a M9r handset screen when there is a message, clicking the button goes straight to voicemail, no dialing anything. I believe this is due to a proper mailbox matching your user name.
Almost a year ago Callcentric was hit with DDOS followed by the worst natural disaster in decades. I didn't want to make a kneejerk decision based on this so stood fast. Things returned to normal and now they've added subaccounts. Also the registration status now shows what device and firmware you are connected with. Other useful features is the ability to use another CID that belongs to you such as your cellphone number for those who only know you by your cell and would not answer otherwise.
Now I just need a good dial plan to reduce the number of digits needing to be dialed and someone to talk to on g.722.
I have been using CallCentric since early this year 2010. I decided to port my main DID I have had since 2007 into CallCentric from Ooma. We succeeded despite many obstacles from Ooma.
I use an Audiocodes MP-118 FXS as a gateway and the call quality is as good as I have ever heard within the 4khz boundary of conventional telephony. HD is possible with both the gateway and CallCentric should I ever want to use it. Since this device can become very complicated depending on how many providers you use on one gateway, it's not surprising that no ITSP has a setup guide for this equipment including CallCentric.
The order process was very uncomplicated, the install process is only as complicated as the equipment YOU provide and how well you know that equipment, the sip credentials were easily available immediately.
CallCentric DOES require 11 digit dialing and there actually are a few ATA's that won't map a workaround so you can do 7 and 10 digit dialing. Keep this in mind if you can't fathom the idea of dialing 11 digits always because your equipment won't do a dial plan or other digit mapping.
Any issues I have had were handled easily by opening a trouble ticket and in a much more efficient manner than would be if you were calling customer support for other ITSP's and getting a script reader. Some criticize Callcentric for having no phone support but I think what they have is better and they are responsive 24/7/365.
CallCentric supports t.38 for fax and it is reported to be working as of now.
Call Treatments have been extremely helpful in thwarting off pesky robodialers at times.
The dashboard feature when you log in gives you everything important at a glance such as registration status of your gateway/sip client, messages and the most recent incoming and outgoing call history, incoming and outgoing plans as well as account balance.
I didn't give a monthly cost because I'm on pay per minute and it various from next to nothing to several dollars depending on activity. I've only had to add funds very infrequently.
member for 6.3 years, 1144 visits, last login: 7 days ago
updated 152 days ago