| Review by XANAVirus |
member for 1.2 years, 347 visits, last login: a few hours ago
updated 188 days ago
- $1 per month
- about 1 days
- "Very reliable, with a good set of features and hardly ever any problems."
- "Have backup plans if they go down for some reason."
- "Stable (but keep several backup plans in case), good feature set, call quality excellent. Recommended!"
Ease of Installation:
Value for money:
(ratings match consensus)
With Hurricane Sandy, Callcentric was down. And of course there was the whole DDOS thing going on beforehand.
I was fine, since I had cable VoIP as backup and cell phone backup of that.
I've seen some people say that they should have had some sort of placement website detailing all they were doing during these outages; I'd just like to say they don't need anything like that.
Basically what these people want is an alternative to their Twitter feed, which they used during this outage extensively, and it would accomplish nothing. If these people really want updates during the outages and communication, then why weren't they following their Twitter feed?
Just be happy they've got a Twitter feed that you should follow and check if you're that insistent about communication during outages, after all you can't control other human beings whenever you want to.
Anyway, once they came back up, my ATA reconnected instantly, and the call quality is even better, since some people actually left the service thereby taking some load off the servers.
Tech support is the same as ever, since I didn't even have to use after they came back up, and plus they did a lot of service work during the DDOS (for which they should be applauded).
Reliability's the same since once they came back up my service was instantly restored, and of course with VoIP you should really have a backup plan that includes at least 2 different carriers (hosted in different areas even).
No expense can be enough, if you need to be reachable all the time, then fund several different accounts, especially if you need access to 911 all the time (I don't).
Website's even zippier than before even, no doubt because of less load.
The value for the money is still well worth it, because I was notified the minute they came back up (since I signed up for 2 different website monitoring services) and I still pay pennies for each call.
Once everything's back to normal they'll no doubt be better than before.
First Review (128 days from today's update):
Callcentric is a major player in the 'here today, gone by tomorrow' world of VoIP.
It has a solid reputation for be incredibly reliable and very stable.
The fact that both its own and the VoIP Tech Chat forum are not very active with posts discussing Callcentric issues or outages is a testament to the reliability of its service.
My experience with Callcentric has been a great one, much more stable than my previous arrangement - Google Voice.
Callcentric's website is easy to use and navigate. It's easy to find out fast how much you were charged for the phone call you just had, or check your messages online or purchase new phone numbers.
The ease of installation was very easy, in fact, since they provide helpful guides for the majority of user devices and/or softphones.
They actually support these devices as they've tested them, not just forcing you to choose between a few supported devices and a few that 'users reported success with'.
Yes, they are a BYOD company, but what I mean is you can truly use what you want and when you get in touch with support you can expect them to actually know about what you're using, rather than them saying they have no idea what kind of device or softphone that is.
Call quality is equal (in my opinion) to traditional telephone service. If my ATA weren't out in the open where I can see it, I might forget I was using VoIP entirely!
Even when having to use a VPN to use VoIP (my provider blocks and/or filters VoIP in order to sell their own service), the quality is not degraded by the VPN connection at all.
And usage on my smartphone using CSIPSimple is just as equal in quality (I want to get my money's worth of my unlimited data plan, plus I want to be able to call where there is WiFi; thereby extending my service range outside my provider network).
As I said before, Callcentric is reliable; no questions asked. I can't remember the last time I saw an old service outage posting about Callcentric on here!
Tech support is arguably their best feature. Callcentric should be pushing its awesome tech support as a feature or at least give their reputation a hint on the website!
They should be the model that other tech support should aspire to; traditional teleco support can hardly hold a candle to Callcentric in this regard!
Callcentric might not provide telephone based support, but in this case that's practically a good thing (if your phone's down, how could you contact them?).
The value for my money is a great return for the cost. I pay pennies for each call in or out, since I have the pay as you go plan.
Since I almost never make or get calls (over the course of the entire month, I've made maybe 6-7 calls in either direction) and the majority of my calls are 1-2 minutes in length, pay as you go and a pay per minute DID phone number (the source of my 1.25/month charge) are a great choice for my usage.
I would wholeheartedly recommend Callcentric to anyone looking for cheaper phone service!