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Review by rsriram22 See Profile

  • Location: Lexington, Fayette, KY, USA
  • Cost Contract price not specified.
Call treatments
no option to set outbound caller id for 911 calls (even if the account has single DID)
pretty good - feature rich
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Dec 31 2021: My DID is back to CC now.

Jul 8 2014: Although I moved away from CC, I still am with them - I use their calltreatments/extensions/address book features. Key advantages:

1) Although I have my DID with F9 currently and I fwd all of my calls to CC because of the addressbook CNAM feature at CC.
2) Extensions: I use it to connect to two remote SIP server(s).
3) Call treatments: Beautiful, beautiful feature - I monitor/create rules when I can receive calls and how I can block callers.. Great, great feature that is *still* free unlike other providers..

finally, bumping up the reliability to best as CC has become my incoming provider (sort of) and I have not had any problem in the last couple of months...
(I must add that I do not use any of their paid services-- just use their feature rich portal/backend)....

Wish they offered the ability to send my own CID for 911 calls and I might switch back to them..

Edit Nov 6 2012: graded reliability to worst and the system was down for almost 2 days (due to hurricane sandy).

I chose CC over localphone/anveo as CC is the only provider that would "port-in" my home #. localphone/anveo/GV said they couldn't get my number ported to them.

Everything was fine until i realized that CC doesn't send a callerID of my choice to 911. There are other reasons why a hidden id is sent, but this is not what i was expecting and this was one of the important feature(s) I was looking for so that 911 can see my 'smart911.com' info if one of my validated phone numbers goes to them. It seems I can either port my number to VOIP.ms and pay a $ more/month (6.95 vs 5.95 at CC) to have this feature and a ~3000min incoming plan (or) i disable E911 on CC and opt for gv911. Will wait for few more days before i make a call on this..

other than that, it's been great for the last month or so that I have been with CC (moved from Vonage)

Not worried much with the DDos stuff as it could happen to any provider )and obi folks are coming up with an f/w upgrade to 'fix' the 'SRV' issue at their end..

member for 17.6 years, 400 visits, last login: 1.5 years ago
updated 2.2 years ago

Iscream
Premium Member
join:2009-02-17
New York, NY

Iscream

Premium Member

E911 logic

This [911] topic has just come to my attention.

Fortunately, for most people, the logic used by Emergency Response Centers' systems is NOT as you _want_ it, but rather according to FCC developed and industry standard way.

The ECRC doesn't respond to "your verified or trusted number" - they respond (when dialing back) to a number sent to them as your currently active line. This is called ANI - automatic number identification. For E911 purposes are most often used so called pANI or pseudo-ANI - temporary numbers used for _only_this_call_ purpose and ONLY while the phone is within a certain location or/and environment. The pANI is registered within a special database prior calls to 911 Emergency operators may be serviced. Then, whenever a 911 number is dialed and the call received by an emergency calls serving operator - they query the database for your pANI and then send it along the call to an actual (your local) Emergency Center.

Answering your "would be" concern about your wish to have your own "verified and trusted" E911 number - what if tomorrow your "verified" number were dropped, unassigned or otherwise become UNAVAILABLE when some minor or someone who is NOT familiar with your setup dials the emergency line (911)? Who will then be liable for possible returned call's failure?

This is why FCC doesn't allow any manual setup or some free-regulation-interpretations or any opt-out-911 of anyone who falls under their definition of obligatory 911 service. Therefore Callcentric has implemented its 911 emergency dialing in this way - to avoid any possible failure of call being served not according to algorithms defined by the industry - the returned call (if any) is _always_ routed to the same phone (number - pANI) which was used to originate that initial 911 call.

I'm apologizing for your inconvenience and definitely understand that you may move (or already have done so) to any other operator who have "freely" interpreted regulations (there are plenty of such in this overcrowded market including those who consider/interpret the 911 service as not obligatory thus allowing opting-out of it).
rsriram22
join:2006-08-14
Lexington, KY

rsriram22

Member

Re: E911 logic

really appreciate your explanation, @iscream.

i must admit that i learned a lot about VOIP in the last 2+ months or so ever since I discontinued my vonage service..

it's been a while since i moved to a provider who'd send a CID of my choice as i wanted to make use of smart911 feature (my town is one of the very few that supports this initiative, at least for now)..

thanks again for your response..