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Callcentric page on DSLReports
Six Month Rating

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Review by mfrimu See Profile

  • Location: Montreal,QC
  • Cost: $12 per month (month by month)
  • Install: about 1 days
Good "Was good before the alleged DDOS and October problems"
Bad "No backup, no support, pport now takes 5 days +"
Overall "No longer a major player"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:
(ratings below consensus)

I used callcentric for 1-2 years and service was OK, with only occasional issues (call quality), missed calls, voice mail, etc.

At my business, however, call quality was worse (daytime?) and this lead to dropping Callcentric after 3 months.

HOWEVER, given the WEIRD month long alleged DDOS attacks and inoperable service, with no offer or reply to refund (full or partial) requests, the story changes.

On top of it, Sandy proved this company has no backup whatsoever, I would have never imagined running even the smallest VoiP without 2 geo locations.

And to top everything up, my support ticked from Oct 27 is not answered yet, and I'm left without my line, which I downgraded to pay-per-use given the previous situation. Callcentric failed to reinstate my number as they claimed they would do in previous support tickets.

How many Days for a support ticket to be looked at 7,10, 14?


member for 8.1 years, 40 visits, last login: 23 days ago
lodged 2.3 years ago


Lavalette, WV

[No Subject]

Yet another example of how pratically all the people who don't like a service or a part of a service come out when something happens.

Negativity all the way, huh?

Regardless of how many viewpoints express the opinion that Callcentric needs redundant servers, and how horrible it is that they don't, hopefully some people will try the service out and hopefully like it.