Review by mfrimu
Good "Was good before the alleged DDOS and October problems"
- Location: Montreal,QC
- Cost: $12 per month (month by month)
- Install: about 1 days
Bad "No backup, no support, pport now takes 5 days +"
Overall "No longer a major player"
Ease of Installation:
Value for money:
(ratings below consensus)
I used callcentric for 1-2 years and service was OK, with only occasional issues (call quality), missed calls, voice mail, etc.
At my business, however, call quality was worse (daytime?) and this lead to dropping Callcentric after 3 months.
HOWEVER, given the WEIRD month long alleged DDOS attacks and inoperable service, with no offer or reply to refund (full or partial) requests, the story changes.
On top of it, Sandy proved this company has no backup whatsoever, I would have never imagined running even the smallest VoiP without 2 geo locations.
And to top everything up, my support ticked from Oct 27 is not answered yet, and I'm left without my line, which I downgraded to pay-per-use given the previous situation. Callcentric failed to reinstate my number as they claimed they would do in previous support tickets.
How many Days for a support ticket to be looked at 7,10, 14?
member for 7.9 years, 40 visits, last login: 1.8 years ago
lodged 2 years ago