Review by Rendering
Good "A mediocre effort"
- Location: Los Angeles,Los Angeles,CA
- Cost Contract price not specified.
Bad "Behind the times"
Overall "Clunks along, melting into the pack"
|Value for money:|
(ratings below consensus)
2013 08 24
Callcentric continues to trudge along, offering good enough
sound and reliability. The thing is though, most of the residential
vosps here offer the same good sound and reliability.
Callcentric gets a lot of praise from its fans, but the truth is
that it is a pretty ordinary vosp and not worth the adulation. It
has little or nothing to separate it from the pack. It is more like
a boutique voip service than one you would think of as full-featured.
It will supposedly have an IVR some day. I have not heard
there are any plans to have additional servers that are not in its
building in New York, so users have to hope for the best in regard
to loss of power or a fire.
2013 04 20
Callcentric seems to be waking up with the addition of sub-accounts. It is good to see that they are no longer resting on their laurels. If they ever get around to adding SMS, an IVR, and setting up geographically dispersed servers, they could become an excellent outfit.
I love callcentric. It is reliable and sounds good.
But I have to give it tough love - no IVR means it is not a top-tier residential voip provider.
But - the cc rep has said they plan to add some kind of IVR - not an IVR exactly but something along those lines. Even that sounds like a big improvement, and I have upgraded their rating (the old review was deleted for some reason, so the original rating is gone, but is is upgraded from what it was).
I look forward to this IVR-like feature and hope it will become a real IVR.
member for 2.2 years, 23 visits, last login: 125 days ago
updated 1.6 years ago
Re: IVR isn't all that common........
said by VexorgTR:CC does a good job. If they added nothing to their existing setup,
There's only a handful of Voip providers that DO have IVR... IVR was never really considered something for a residence.....
I can see that they may benefit from having it, but I'm glad that what their system DOES do, it does quite well.
they would deserve a high rating.
As you point out, like every other residential voip provider
except voip.ms and anveo (as far as I know) they did not consider,
it seems, that an IVR for residential service made any sense.
To me, that is a sad lack of vision.
That is from my perspective, and maybe most people don't care, but
I remember how, in my pre-voip days, I was irritated to no end by
the cranks and weirdos, and, in the last 10 years or so, by the
I was lucky to stumble onto voip.ms, which has the most flexible
and easy to learn setup for ridding myself of the pests.
It is hard for me to understand how other voip outfits could not
have seen how useful an IVR would be, not only in pest-control but
in gracefully moving calls to the desired destination.
Maybe it is also difficult to implement, which, if that is the case,
is another feather in the cap of voip.ms.
said by Gershom :I don't see how one follows from the other. Voip.ms is a top-notch outfit, and would have every reason to stay in business whether or not its competitors add IVRs.
But taking your points to their logical conclusion, once CallCentric has their IVR up and running, then what reason will VoIP.MS have to stay in business?
Like most people, I suppose, the most important things to me are reliability and good sound. After that, I want a flexible control of incoming calls. The IVR is necessary for that; otherwise, you have a clunky, limited sort of control.
Because you seem to be saying that the prime directive of VoIP is having an IVR, and that little else matters.
For example, if I want relatives to be able to dial my number and get free calls to other relatives, I want them to hear a menu of choices: 1 for joe, 2 for mary, etc.
Or, as someone else mentioned, if you want a message to callers that says: enter 1 to ring through, enter 2 to go to voicemail, then you need an IVR.
How do you do those things without an IVR? You can not, as far as I can tell, or can only do it in a very kludgy sort of way. That is how powerful it is.
Yes, if you don't need it and can do with a simple callerid system, fine; but if I review a voip outfit, I will surely bear down heavily on their lack of an IVR.
If that makes me eccentric, other people can disregard my opinion.
Re: Struck a nerve, I guess.
You are overly-sensitive to criticism, at least of Callcentric, if you think calling it 'mediocre' and 'ordinary' is vituperation.
CallCentric must be pretty threatening to some of their competitors to engender this level of vituperation