| Review by cb14 |
member for 109 days, 112 visits, last login: 1 days ago
updated 61 days ago
- Miami Beach,Miami-Dade,FL
- Contract price not specified.
- "great web site, good features, variety of plans"
- "pricey, some reliability questions."
Ease of Installation:
Value for money:
(ratings match consensus)
Callcentric has probably the best web site so far and setting up the service was really easy ( even with some changes which had to be done later). the call quality is generally pretty good, however I experienced some issues lately . I will monitor it and may adjust my rating downward. . With the hassle around the DDOS attack and Sandy and the way the company handled it, some time will have to pass before I start fully trusting Callcentric again. There have also been some minor other issues.
Features are excellent and plentiful.
Tech support is good, but I have the feeling that the low cost plan customers do not quite get the equal treatment.
The calling costs are relatively high and many of the international rates are not competitive,
Callcentric provides 911 service for $ 1.50/month with a free New York DID.
·AT&T Wireless Br..
Tech Support While I agree with tech support being great, I would have to disagree with you about the lower cost customers getting lower-quality service.
Last year, I would open tickets maybe once a month, because of my being new to VoIP and its particular feature set (I'd make a ticket about asking for explanation for a feature choice, mainly).
Frequently, I would get my desired explanation within 1 hour, and almost always near or less than 30 minutes. It would be easily understandable as well, and not filled with jargon.
Of course there were a few times where due to user error I'd have some issue, but again that was always resolved quickly.
My costs are probably the lowest of the low, given my low usage pattern.
I pay the $1.95/month for the phone number, I make lots of 1-minute calls, but I might go nearly a week without making or receiving a phone call.
For my phone usage, I pay usually less than a dollar a month.
So, I respectfully disagree with your assessment of tech support value-for-cost.
However, this is only my experience, you may take it as you see it.
For everything else, I'm in full agreement (aside from the whole trust thing).
Miami Beach, FL
Re: Tech Support These things are always very individual, that's why we need MANY reviews!
| |N9MDToo busy to chatPremiumReviews:
Boca Raton, FL
Re: Tech Support
said by cb14:Apparently we don't need "many reviews" when the top right of this page shows: Reviews: ... (148 good) (0 bad)
These things are always very individual, that's why we need MANY reviews!
Those numbers would appear to say it all!
May I strongly disagree with your assessment of CC's technical support (50% ?!?!) based on your unsupported suspicions of lesser support for lower priced (or free) accounts ... and some "minor issues"? Have you actually interacted with CC's support folks ... and, if so, were you unhappy with their responses?
As so many others have reported, the ability to enter an online Trouble Ticket with a concise description of one's problem always gets a timely response from CC ... a response with a clearly presented solution or, at the very least, a request for additional relevant information. The absence of telephone support is a plus, in my view, because a written ticket can be read by a Level 1 CSR and, if necessary, promptly elevated to Level 2 or Level 3 for an intelligent appraisal and appropriate response from CC.
Most people are poorly prepared to discuss their problems in a succinct, organized manner when orally communicating via telephone contacts. And Level 1 telephone support may yield inane and irrelevant responses such as "Bypass your router by plugging your adapter directly into your toaster oven." -- or -- "It's not our problem; your microwave is too close to your D-block."
A written request (Trouble Ticket) allows one to provide support with a clear, concise, well thought out plea for help.
said by cb14:So let me understand this! Call quality is "pretty good" ... and indeed you rated it at 100%. But, as I suspect, without making any changes to the setup at your end you have "experienced some issues lately." Why would you blame CC ... rather than consider the blame may lie with others, such as your connection to your ISP or line overload in your area or atmospheric conditions related to solar flares.
The call quality is generally pretty good, however I experienced some issues lately. I will monitor it and may adjust my rating downward.
said by cb14:... "the way the company handled it"?!?!
With the hassle around the DDOS attack and Sandy and the way the company handled it, some time will have to pass before I start fully trusting Callcentric again.
How does one handle a DDos attack from "foreign soil" combined with the "storm of the century" (this century and the last one) with 12 feet of water flooding sub-sub-sub-sub basements of buildings in the Wall Street area of NYC ... the same flooding that brought down just about all PSTN service from Verizon to the financial hub of the United States? How long are you going to carry a grudge against a company that has a practically unblemished record for the years before and for the period since the totally devastating and unpredictable results of a simultaneous DDoS attack and major major hurricane?
Apologies, cb14, for the possibly harsh tone of my post ... not meant to demean your right to an opinion nor as an attack on you as a person ... but rather reflecting my strong feelings for seeking fairness in reviews posted in the BBR Forums. But the 50% rating for Technical Support would likely be seen as reflecting "half-a$$ed" customer support ... with little rationale provided in your review.
Miami Beach, FL
Re: Tech Support oops. posting did not come through.
Anyway, I do not feel like replying to this ( ) , just to remind you that I rated the technical support at 75% not 50 %.