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Callcentric page on DSLReports
Six Month Rating

Reviews:
bullet 199 reviews (160 good) (3 bad)
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Review by mikev See Profile

  • Location: Leesburg,Loudoun,VA
  • Cost: $10 per month
  • Install: about 20 days
Good "Great call quality and reliability!"
Bad "Poor CNAM, no IVR"
Overall "A reliable service, but somewhat no-frills compared to others"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
·Verizon FiOS
I ported my number to CallCentric from another service primarily to save money. I was stuck in an unlimited plan and spending more than I wanted for what I was using. My number was ported in ~3 weeks (on the next billing date for my previous service), and all was working well. I also took advantage of an unlimited "dirt cheap" line in another area, as well as a free number to use as a fax line. Three incoming numbers on this service for less than the price of one on the other. And great call quality. No jitter or problems hearing the other person, or with them hearing me.

However, a couple of things about their service are less than spectacular. Their Caller ID Name lookup is horrible. Most numbers appear with just city/state of the number, no name. Also, an IVR to help block/filter spam calls would be nice... having to block them AFTER they've called and verified my number is valid is a little annoying.

Overall, a good service, if you don't need one with a lot of fancy features.

member for 12.4 years, 749 visits, last login: a few hours ago
updated 1.6 years ago

Comments:
PX Eliezer
Premium
join:2013-03-10
Outland
kudos:6
Reviews:
·Optimum Voice
·callwithus
·Callcentric

Do Not Call list....

Both anonymous calls and calls with numbers (but just city/state for CNAM) significantly increased, even despite my number having been on the Do Not Call list for years.

You may want to check if you are still on the DNC list.

If your number port involved switching from one CLEC to another CLEC, as is quite likely, then you may have been removed from the DNC list.

The reason for that is that the first CLEC considers it a disconnection, and the FCC specifically encourages carriers (CLEC and ILEC) to cancel DNC listings when numbers are disconnected.

This has been discussed occasionally in this forum in the past.

Note that the FCC says:

Do-Not-Call Registry

You can register your phone numbers for free, and they will remain on the list until you remove them or discontinue service; there is no need to re-register numbers.

»www.fcc.gov/encyclopedia/do-not-call-list

Yup, when you ported away from your old CLEC, that's a discontinued service from THEIR point of view. Technically, they are right!

This can affect any VoIP port that involves a CLEC change, so it's not unique to CC.

The reason for the FCC policy is that they want to keep the DNC list fresh and current....

By the way, even if the new CLEC puts your number on the DNC again, telemarketers are allowed to call it for 30 days. Many of them specifically take advantage of their free gift from the FCC/FTC.

Now, I don't know if your number was removed or not, but it's a possibility so you may want to check....

*

As for CNAM, I have found their CNAM service to be good. But keep in mind that you can create CallCentric phonebook listings for all your contacts, that will supplant the CNAM and for me it's even better.

CC also is working now on new menu ("IVR") functionality, you are right to say that will be a nice enhancement.

In case you had not noticed it yet, you can click the dashboard link for [Last 40 calls received] and get one-click access to the Phonebook Add function and the Call Treatment function, prepopulated with the phone number in question. It's one of their nice features, I hope that you nay find it helpful.
mikev
Premium
join:2002-05-04
Leesburg, VA
Reviews:
·Comcast
·Verizon FiOS
·Callcentric

1 edit

Verified Do Not Call registration

Yeah, I went back to the do not call site after the number port finished and verified my registration was still valid. Not sure if it took some time for the number port to be realized by their system. I just verified this morning and it does show that the registration has been in place since 2/15/13. I've removed the spam call comments as a result, as it may have been due to a lapse in Do Not Call registry coverage that the spam calls increased. Fortunately, the 31 days is near, so hopefully they'll go back down again.
RiverMerger

join:2007-12-19
Hinsdale, IL

Spam calls

said by mikev:

an IVR to help block/filter spam calls would be nice... having to block them AFTER they've called and verified my number is valid is a little annoying.

Have you tried the white listing of phone numbers in call treatments? Whitelist people in your phone book and area codes of people in your area and areas you know people reduces almost all Spam calling. The phone book can hold many many numbers and they don't even have to have a speed dial number assigned to them. All other calls send to voicemail. Placing a single SIT tone at the front of your voicemail message makes sure all those calls don't get verified as valid. Just keep up on the call logs and check on 1800notes that none of them where important to you.

MyTechLife
Tech Guru

join:2001-01-17
Reno, NV
Reviews:
·Callcentric

Re: Spam calls

said by RiverMerger:

Have you tried the white listing of phone numbers in call treatments? Whitelist people in your phone book and area codes of people in your area and areas you know people reduces almost all Spam calling...

How do you whitelist an area code? I can't find that option.
--
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