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Review by PX Eliezer1 See Profile

  • Location: Zubrowka USA
  • Cost: $10 per month
  • Install: about 1 days
Great reliability, usability, flexibility, quality, and value.
None that I can see.
Fine provider in every way, always a pleasure.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

Update August 19, 2016

Continues to be a real pleasure, works great.

The new Spam Call Filter (provided by the TrueCNAM company) is VERY useful and getting better all the time.

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Update September 24, 2015
Continues to work great for home and business (2 separate accounts, multiple numbers).

New security option just introduced: Maximum Call Rate. This complements their existing security measures such as country-by-country permission setting for outbound calls, and IP whitelisting for your devices, among others.

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Update April 21, 2015
CallCentric's new IVR system is well designed, easy to use, and a great addition to this fine service.

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I've been using CallCentric for both my home and business for several years.

The darn thing just works, I never have to think about it.

It is very easy to set up, has great customer support, highly usable website with extensive documentation, excellent billing software, and good customer security.

I use one line with their inbound fax server, and that works well too.

Security measures include (among others) the ability to enable/disable outbound calls by country (they were first with that), and the option of IP address whitelist verification for your equipment.

There is a wide variety of inbound and outbound calling options (chosen individually) including both flat-rate and PAYG plans each way. Free unlimited DID's are even available for metro NY areas.

There are no extra fees other than NY sales tax for NY residents, and 911 fee (but with a flat-rate outbound calling plan 911 is bundled in)

Extensive support is provided for SIP URI calling, iNum, and SipBroker.

Call Treatments are easy to use and very flexible.

One limiting factor had been the lack of subaccounts, but CallCentric introduced this functionality (which they call Extensions) in May 2013. Multiple mailboxes per account also available.

CallCentric has extensive switches and interconnect facilities which they own and manage, based in New York. That's why they are so good and so reliable over the long term. However, this did lead to a series of events which caused 2 days of failure in the 2012 Hurricane Sandy disaster as multiple backup measures did not work. There are some customers who prefer good providers with multi-city remote servers instead, and certainly those customers will likely choose such providers.

My experience with CallCentric has been excellent and I highly recommend them.



member for 11 years, 2350 visits, last login: 7.1 years ago
updated 7.5 years ago


VexorgTR
join:2012-08-27
Sheffield Lake, OH

VexorgTR

Member

I'm Happy Too

I almost think the review is a bit too glowing.

CC's had a great run post hurricane. I see many tech help posts on this board, and very few for CC... Post hurricane that is.

I think CC is on the right track and I hope their new features serve everyone well.
PX Eliezer1
Premium Member
join:2013-03-10
Zubrowka USA

PX Eliezer1

Premium Member

Re: I'm Happy Too

said by VexorgTR:

I think CC is on the right track and I hope their new features serve everyone well.

I hope so too, and in any large service upgrade there are bound to be some gremlins. So I'll anticipate that in advance. If there are a couple of rough days---I say if---that would be worth it.

And---in the same sense that Han Solo said "He's only a wookie", I would of course acknowledge, "It's only VoIP".

But I depend on these guys to keep my wife happy at home, and to keep everything running at my office. I also depend on them for me to be able to receive some very crucial family phone calls.

And they don't let me down.