Review by Gershom 1624  - Location: BriscoCounty
- Cost: $10 per month
- Install: about 1 days
Good "Great reliability, usability, flexibility, quality, and value."
Bad "Some Voip.MS users are obsessed with hating CallCentric, and will probably post in a couple minutes."
Overall "Nobody does it better...."
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(ratings match consensus)
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I've been using CallCentric for both my home and business for several years.
The darn thing just works, I never have to think about it.
It is very easy to set up, has great customer support, highly usable website with extensive documentation, excellent billing software, and good customer security.
I use one line with their inbound fax server, and that works very well too.
Security measures include (among others) the ability to enable/disable outbound calls by country (they were first with that), and the option of IP address whitelist verification for your equipment.
There is a wide variety of inbound and outbound calling options (chosen individually) including both flat-rate and PAYG plans each way. Free unlimited DID's are even available for metro NY areas.
There are no extra fees other than NY sales tax for NY residents, and 911 fee (but with a flat-rate outbound calling plan 911 is bundled in)
Extensive support is provided for SIP URI calling, iNum, and SipBroker.
Call Treatments are easy to use and very flexible.
One limiting factor had been the lack of subaccounts, but CallCentric introduced this functionality (which they call Extensions) in May 2013. This will be useful for many subscribers.
Multiple mailboxes per account were introduced in August 2013, and automated attendant functions ("IVR") are under active development now for later this year.
CallCentric has extensive switches and interconnect facilities which they own and manage, based in New York. That's why they are so good and so reliable over the long term. However, this did lead to a series of events which caused 2 days of failure in the 2012 Hurricane Sandy disaster as multiple backup measures did not work. There are some customers who prefer good providers with multi-city remote servers instead, and certainly those customers will likely choose such providers.
My experience with CallCentric has been excellent and I highly recommend them.
member for 208 days, 348 visits, last login: a few hours ago
updated 41 days ago
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