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Pacific Bell - SBC page on DSLReports
Six Month Rating

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Review by NormanS See Profile

  • Location: San Jose,Santa Clara,CA
  • Cost: $33 per month
  • Install: about 7 days
  • Telco party SBC
Good "DSL support is very good. POTS is pretty good."
Bad "NNTP service is mediocre. Email service is only as good as Yahoo! Mail Plus."
Overall "Still needs improvment. And now, they need to ditch the caps, as well as Yahoo!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

My Other Reviews

When I started, the name of the service was, "Pacific Bell DSL", which was allowed by SBC, even though they were the parent company. Seven years, and some changes later, the service is now called, "at&t Yahoo! HSI"; a legacy of the outsourcing contract between SBC and Yahoo! (BTW, the name change from "SBC" to "AT&T" reflects a corporate decision by the SBC managment team after they bought AT&T. The "new" AT&T is just the old SBC re-branded.)

Recent changes were made by Yahoo! to the way they hand email through their SMTP Message Submission servers. These changes were made unilaterally, and without prior notice to AT&T, leaving AT&T CSRs to field customer calls when things broke for the customers. These changes pretty much make their message submission servers useless for power users. I am reasonably sure that most ISPs don't force this limitation on their customers. Basically, using an email address different that the account requires prior "verification" with Yahoo! to avoid an SMTP error where email using that as the "From:" address being rejected.

As a result, I have downgraded my opinion of the quality of the services. I probably should have downgraded the "Tech Support" rating earlier, as well; primarily because deciding whether to take troubleto Yahoo!, or to AT&T, can be confusing. Technically, the DSL connecting (AT&T support) is fairly good. However, Yahoo! support for their Internet services is somewhat lacking.

Wish: That AT&T would reconsider their outsourcing conract with Yahoo!.

This is my last word about AT&T. When they announced that they would implement caps, I started re-evaluating my relationship with this company. Though I only, briefly, saw evidence of congestion in the last year, but mostly got my speed, the company as a whole seems more interested in buying legislative consideration than network capacity for their customers. I don't really care for the idea of caps on the service; even though my history shouldn't be a concern. Just the idea protecting content providers over customers isn't cool.

As of about noon, today, I have fired them.

(Updated to add my tested speeds, and their caps. Zip code reflects loation of service.)

member for 14 years, 5452 visits, last login: a few minutes ago
updated 298 days ago