Review by sappersix 
UPDATED: 1.9 years ago
member for 1.9 years, 3 visits, last login: 1.9 years ago
 Berkeley,Alameda,CA
 $34 per month
 about 12 days
 SBC
 "Works, fast, good customer service"
 "Too many automated customer feedback/follow-up calls... :-)"
 "I'm a little surprised to be saying this, but this order process was painless and the service itself is great."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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DSL was really the only choice for me. I don't need cable since I don't watch much TV, OTA DTV is good enough. Of the DSL providers, I thought about Earthlink (been a customer for years), SpeakEasy (I've heard great things), and my local phone company PacBell (I mean SBC, I mean AT&T).
I previously had Earthlink for home phone and DSL. I decided to leave them because of their complete inability to move me. Contact me if you want the gory details.
SpeakEasy was really attractive. I talked to their sales people on the phone. They were really knowledgeable. In the end, they were too expensive.
So, I went with AT&T.
I ordered the Elite DSL speed (up to 6.0 Mbps) at $34.99 a month. I ordered it (along with a new home phone) on 11/12/2007 for an installation date of 11/26/2007. Obviously, with that kind of lead time they had no trouble making the installation date. Around 8-9am I had dial tone and by 4-5pm I had a DSL connection. Frankly, really uneventful from a service turn-up perspective.
The only issue I had was that the power supply on the Motorola DSL modem they sent me was defective. I did not discover this until my installation date. Luckily, I had my old DSL modem around, which is why I know I had DSL by 4-5pm. I called AT&T and let them know they sent me defective customer prem equipment and they overnighted a new modem to me.
Having worked in the telco industry for many years, I was frankly surprised at the great customer service I received, especially how well they handled the power supply problem.
I haven't had to use tech support, so I can't really comment on that at this point.
The most annoying thing so far has been all the automated following calls asking for my feedback about the sales process, the customer service, the service itself, etc.
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Pacific Bell - SBC
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