Review by sjshaffer 
Posted: 210 days ago
member for 2.9 years, 15 visits, last login: 116 days ago
 Oakland,Alameda,CA
 Business customer
 $80 per month (12 month contract)
 about 14 days
 AT&T
 "Tech sent to connect the line was top rate"
 "missed 3 appointments couldn't tell me when between 8AM and 8PM they'd arrive. Horrible line sync rate and even worse data."
 "Last resort for data. Gotten much worse to deal with."
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Install Co-ordination:
Connection reliability:
Tech Support:
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Value for money:
(ratings below consensus)
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I'd like to be anywhere but with AT&T. Comcast is supposed to trench for cable in my street.
The order process took nearly two hours on the phone for a simple POTS line and hte fastest DSL they could deliver (sadly the line syncs at 2 Mb/s and our VoIP quality is unacceptable at best).
THey missed a 12 hour window for the first install (Friday). Came by Saturday but the door wasn't open so they didn't stop. Finally showed up on Tuesday with an excellent tech and we were up in less than 5 minutes.
We were told we'd have 3-6 Mb/s but now they say they can't get us better than 1-3 Mb/s. The line syncs at 1984 Kb/s but throughput is in the 750Kb/s so our VoIP is unacceptable.... Come on Comcast.
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Pacific Bell - SBC
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