Review by setaylor 
Posted: 143 days ago
member for 7.8 years, 823 visits, last login: a few hours ago
 Sonoma,Sonoma,CA
 $36 per month (4 month contract)
 AT&T
 "cheaper than Comcast"
 "Awful customer service"
 "Avoid like the plague unless you are broke or desperate"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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I install highspeed Internet for many businesses and individuals. I cannot tell you how horrified I am when I hear "they just signed up with ATT".
Rarely has an installation gone smoothly, especially if there's something tricky like you used to use Earthlink DSL and now you are switching.
One hand does not talk to the other, and those hands are all in the 3rd world. Once you get through their overloaded call center, you invariably get transferred, often dropped, then told to call another number that is no longer active. Each time you have to start from scratch.
This is NOT a high-tech company. They are good at advertising and billing. They are awful at provisioning, awful at technical service, and awful at internal coordination.
PLEASE do yourself a favor and don't cheap out if you can at all avoid them.
Followup comments:  
mike73
@pacbell.net
| wrong impression of att Sound like you work for the cable company, I used to do some work for them. But even Time Warner is an At&t customer, we sent all the converter box activations thru DSL because time warners own system was too unreliable. Most of us techs had satellite and DSL at home.
Since ATT was bought out by SBC the call transfers to the black hole have almost disappeared. I always get a english speaking person quickly. All my installs have gone smoothly and troublefree. Have you read about comcasts install experiences lately? | |
| 
Technogeez
Gone but not forgetting
Premium
join:2007-01-20
1 edit | Is this legit? Too bad they can't have UVerse... which is working great for me...!
--
Read your contract and TOS before signing anything. | |
| setaylor
join:2001-12-27
Sonoma, CA
 ·Pacific Bell - SBC
| Well, I'm legit at least in my own mind No, I don't work for Comcast, and yes, my complaints are legit.
Where ATT drops the ball completely is in their customer service phone-routing-from-hell to every third world cheap labor country they can exploit. Given that they are a phone company, you would expect this merry-go-round to at least work...but they drop transfers left and right.
Uverse is nice if you can get it, but the customer service aspect still looms.
Comcast will roll a truck same day if you're a business customer, at least around here. ATT? Good luck, and only after finally getting to the right person.
I'm only calling it like I sees it as an IT consultant. I have no real complaint against their technology or the reliability once properly installed. It's the support that's the problem, and that's a management issue. | |
| 
royphil345
Premium
join:2004-12-10
Lakewood, OH
clubs:
| Good DSL... Haven't had the best luck with service... I've noticed maybe 3 or 4 short interruptions of service in 5 years...
AT&T DSL is very reliable, but the service can be very poor. Took me 3 calls to get them to properly subscribe me to the service plans I wanted... and they kept blaming me for probably not being clear with the last person. The customer is always wrong at AT&T i guess... when they repeatedly try to jack up your bill a little. Why would repeatedly blaming me using the exact same words be part of their training? Hmmm... this seems to happen often... Could it be maybe INTENTIONAL? How much clearer than "this is the only service I want and this is the price on your web site... no additional options" can you be???!!!
If you ever have a billing issue, God be with you. If you ever have a technical problem, the guys in the AT&T room here will take EXCELLENT care of you. For gosh sakes... don't call though.
And for the record... outsourcing call center jobs does not exploit workers in other countries. They live like kings compared to the other people in their country and actually have a higher standard of living than an American with a minimum-wage job. Who outsourcing and illegal labor exploits is the American people who are subjuct to a treasonously and often illegally manipulated job market. Supply and demand... The lowest bid always wins in "globalism" and the status quo will becomes the lowest standard of living in the world. What we are seeing now is the American economy and standard of living adjusting to treasonous "globalism" and the issue not being addressed. Both parties in the 2-party system fraud have agreed to keep the issue "outside the box". | |
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