Review by geoffb3 
Posted: 9.5 years ago
member for 10.1 years, 2 visits, last login: 9.5 years ago
 New York,New York,NY
 Contract price not specified.
 "None"
 "Terrible service initially, I gave up but they still keep charging my card"
 "Either dishonest or incompetent -- AVOID"
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Install Co-ordination:
Value for money:
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I was excited to sign up for a Mac-only DSL provider, especially at these attractive prices.
I signed up online but, despite the note to expect confirmation within 1 day, I never got any response. I called and the friendly person who answered said that they weren't meeting their self-stated 1 day deadline to respond, but I would hear back very soon
Again, I never heard back from them. Since I'm already wary of the service DSL providers provide, I decided that if they don't respond when I'm a potential new customer, then I can only imagine they'll be worse after they've gotten my money. So, I called and cancelled my order. SInce they hadn't even done anything yet, they said that was no problem and apologized for the disappointing service. But, it gets worse...
My next credit card statement included a charge of almost $400 dollars from an internet company I never heard of. It was MacRevolution (under a different name) who was charging me even though I immediately cancelled. After calls to American Express to dispute the charge and calls to MacRevolution, the charge was reversed and MacRev apologized again. But, it gets worse...
I just noticed that MacRev is continuing to bill my credit card $50 every month! I e-mailed them, and got no response. I called today and they said they'll "work on it."
The people who answered the phone were friendly and polite, but that, of course, is not enough. They have never responded to any e-mail in a timely fashion, they put bogus charges through on my credit card and, even after they recognized their error, they continue to put through more bogus charges. I don't whether they're dishonest thieves or just incompetent. I urge you to avoid them. But, there is good news...
I found SPEAKEASY.ORG and they're terrific and I've had a great, stable, cheap DSL connection through them.
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MacRevolution
