 Review by jregnault 
Posted: 9.5 years ago
member for 9.9 years, 82 visits, last login: 2.9 years ago
 Washington,District Of Columbia,DC
 Contract price not specified.
 "None that I can think of"
 "See my summary below"
 "Hell Atlantic should stick with analog phones - they are NOT qualified to offer DSL service"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)
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I felt like putting another posting up here, because I have been over 6 days without DSL service. Seeing as I telecommute for a company in California, you can imagine how frustrating this has been. My earlier posting chronicled the incompetence of Bell Atlantic presales, install and tech support teams.
First off, I switched from BA's ISP services to Atlantech Online, who are the BEST. They are responsive, competent, and always helpful. However, unfortunately, they suffer the same misfortune that I do in dealing with BA. BA treats its partners as poorly as its customers - currently, Atlantech has been trying to get a phone call/email response back from BA senior level tech support for the last 6 days - NOTHING.
When I called "Customer Don't Care" at BA to complain that no one would even deal with Atlantech, their partner, I was told this was a Level One Tech Support issue and would have to be forwarded to Tech Support. Tech Support, who are not even competent enough to work as a entry level help desk technician at any MIS department I have ever worked for, ask me which version of WinPOET I am running. I tell them all I want is for someone COMPETENT to call Atlantech back, and thus it goes on and on getting nowhere. They have an inability to do/say anything that is not written in a script sitting on their computer.
Interestingly enough, on day 2 of the outage, I am sitting working on one of my 3 home servers, and the power goes out in my entire house. I run outside, and there is PEPCO, who said they are responding to my call for service - (I DIDN'T CALL FOR SERVICE). When I tell them no, no problem with power, just my BA DSHell, he tells me I am the 8th customer he has had today who is having BA problems (hmmmmmm)!!! I would really like to know what gives BA the right to have the power company bounce the connection to my house, while maintaining there is nothing wrong. I call BA again, one rep tells me they have an outage in the entire 202 area code. This goes on for 2 days. Finally, the recorded message at BA says there is an outage in Richmond now, not DC..And so it goes.....
Fortunately for me, Covad will be offering service in my area starting in May so I can switch from Bell Atlantic and their piss poor excuse for service. I have already completed the paperwork and sent it over to Atlantech.
I currently have to make do with a temporary dialup account from Atlantech who CARES about their customers.
If anyone wants to file a class action suit against BA for gross incompetence, count me in!
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