Review by Fisamo 
Posted: 216 days ago
member for 5.7 years, 2140 visits, last login: a few hours ago
 Apex,Wake,NC
 $8 per month (12 month contract)
 "Good feature set, with plans for more. EXCELLENT customer service!"
 "'Newness' of service still shows (lack of documentation, recent reliability problems)"
 "Will be a great service once stabilized, but I wouldn't yet recommend for primary "phone" service."
| Web-site:
Call Quality:
Tech Support:
Value for money:
(ratings match consensus)
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6 April 2009: Initial review.
OK, so I've been a Beta user/customer since the "second" beta period opened. Overall, reliability _for me_ has been excellent--it rarely went down during the beta period, and I have only had sporadic troubles since, but I still use CallVantage as my primary line, and I don't use the Voipo line enough to give a reliability rating much weight at this time. Right now, pricing is excellent for everyone willing to pay for 1 year up front ($99/yr), and as a "Founder" I will get that price as long as I maintain the account. Since I also have been promised the ability to connect via my Asterisk system, it satisfies my 'hobbyist' interest in having an inexpensive (even though, for my use, a PAYGO provider might be even less expensive) line.
In any case, below are the details of the numeric ratings I gave.
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Website: 3 - vPanel is plain, I'd like more checkboxes, checkboxes/radio buttons instead of dropdowns for binary features, more prominent voicemail, better contact input system. The principal reason for the relatively low mark is the lack of documentation of "how-tos". Lists of star codes, voicemail code, setup configuration, etc., should exist in very-easily-found "For New Customers" web pages, etc. In addition, clear descriptions of how features work, what they are, etc., (ideally, quick-text help links near each feature) are lacking. The feature that causes the most confusion is the 'telemarketer block.'
Ease of Installation: [unranked] I participated in the beta and continue BYOD. I know what I'm doing for configuring my account, and if there's a glitch, it's usually on my end. Therefore, it's not appropriate for me to rate this aspect of their service.
Call Quality: 5 - All calls have been clear. Not much more to say there.
Reliability: [Unranked] - OK, admittedly a cop out, but I don't use the line enough to give a fair assessment. If a gun were to my head and I HAD to choose a number, I'd probably give a 3/5 due to the complaints of issues (and acknowledgement of Voipo staff/owner) with the hope (and expectation) of raising it over the next month or two.
Tech Support: 9 - Unfortunately, I can't really give them a 9, I'm limited to 5. They've always been extremely responsive and the responses are substantive, not vacant script-reading in nature. When I wanted outgoing CID Name (LIDB population for my line), I unfortunately had to change numbers, but tech support handled it quickly, professionally, and the right way the first time.
Overall Value: 4 - Sorry, I can't give a 5 rating with reliability at a 3 (even though I haven't "officially" ranked it). If the 'wrinkles' have been ironed out, this score will definitely rise.
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