Review by ke4pym
Good "Cheap. Note, not inexpensive. Cheap."
- Location: Charlotte,Mecklenburg,NC
- Cost: $7 per month (24 month contract)
- Install: about 3 days
Bad "Giving up on this service. I've had enough of the problems."
Overall "Don't waste your time with this company."
Ease of Installation:
Value for money:
(ratings well below consensus)
11/6 - And canceled! I've had Ooma for almost a month. So far, no 1-way audio issues. No dropped calls. No call quality issues. Multi-ring just works (tm) and so far, aside from the slightly higher costs, I'm not missing VoIPO. Hopefully, they can turn things around.
10/13 - I've had enough. Switching as soon as I can.
5/12 - Dropped my rankings on call quality, reliability, tech support and value for money considerably.
On regular occasion, I call my parents. 99.9% of the time, there's a problem. Here lately, I call them, they can hear me, I can't hear them. They call me and get a busy signal. We're both customers of VoIPO.
I will email tech support. They'll fidget with our accounts. For a day or three after that, everything works fine. Then, suddenly, I can't make any out bound calls. So, they'll fidget some more. Then I can make out bound calls but I can't call my parents.
My patience is running very thin with this company at this point.
12/11 - Service is okay for the most part. There are some weird issues. Such as if my parent's call me. I can hear them. They can't hear me. Router settings from the last time this happened haven't changed. Sometimes I dial a number and nothing happens - even if I have dial tone. For the price, I tolerate it.
1/11 - After a year of no issues, my parents decided to switch. We both scored a 2 year deal for $180 (taxes inclu.). Install for the parents went smoothly. However, we weren't able to place calls to each other. If I called them, they could hear me. But I could not hear them and vice versa. Opened a ticket with VOIPo and it was resolved in about a week. I had to port forward 5004-65000/udp to the ATA. Doing that resolved all of the issues.
4/10 - No issues or outages so far. I've sent several general question/comments to VOIPo and they were responded to in a very quick fashion. Even general off-the-wall type questions have been answered quickly and professionally.
Ordered on 12/2/09. Got the adapter on 12/5/09. Ordering was easy.
Thought I had a regular phone to hook up to this adapter. Turns out that isn't the case. Threw them all out after getting used to the Uniden cordless adapter for Packet8.
The Linksys Broadband router they sent me is of used condition. And the warranty tag on the bottom of it is broken.
member for 10.2 years, 5005 visits, last login: a few hours ago
updated 353 days ago
There is light at the end of the VoIP pipe. I ran to them after having many major problems with ViaTalk and several other providers that makes what you are going through pleasurable. What you are going through sounds exactly like what I did in my early days with VoIPO. I think I'm going on 6 years now. Just reupped for another 2 last Spring and am looking to bring the other house line over real soon. And even though they have been around a while, the VoIP biz is still kinda in its fledgling years. As far as VoIPO, their tech support has been the best I have ever encountered and Yes, I had my problems just like yours to the point that a good many Techs know me by my first name. And as you said you eMailed them. I get a response with in 5-20 minutes every time and mostly telling me it's fixed or that they did something, to reboot my ATA and it's fixed. This kind of TS is unheard of and I have never had TS like this anywhere before. And the guys are great, funny and personable. Their CEO VoIPOTim can be seen in many forums with, seriously, about a billion posts from him directly to customers trying to help. Now mind me, I'm not saying they're perfect. None of these services are. They all have their idiosyncrasies. But VoIPO is a lot better, with great features, not as many as some providers I have had - but in time I hope. I think they went for quality over gadgets first. And for the price, you get more bang for the buck than many other providers.
One thing a lot of people don't think about is when you put a service like this on an Internet carrier, VoIPO has to accommodate all their idiosyncrasies to make things work for you. It's not as if all ISP's were identical, only in a perfect world, and they could blanket tune everyone. Still to this day we have issues but nothing that hasn't been take care of in minutes. ALSO a big game changer was when I moved, for this reason specifically, from CenturyLink DSL to Comcast, things got a lot better instantly. And since I have had some erratic problems, but a lot fewer issues now that I have a "better" Internet connection. I have moved over several of my neighbors and see that things do vary as to who they have as their ISP. This is a big kicker with VoIP. It can only be as good as your ISP and personal network.
I would think that if your parents have them there must have been at least some good in this to make you switch over. You are far too new on their service for them to have located your issues and had a chance to address them. Of which is part of getting services like this these days. I have had the same connections issues with one of my neighbors that is still on CL. We use each other as testbeds. He is having the same problems across the board that I did before I moved to cable Internet. So . . . hang in there if you are serious about having VoIP phone service. You'll have to no matter who you have as a provider.
Take Care and Good Luck. It'll all work out.
. . . fb
Re: There is light at the end of the VoIP pipe.
said by FarmerBob:That's part of the attitude that I am talking about. You disagree with me (which is perfectly fine of course), but for some reason you feel entitled to call my wording wrong. What makes you think that your quantitative analysis is better than mine, or that your read of industry trades is more accurate than mine? You didn't give any reasons, and none come to mind.
It's not an attitude. Wrong use of wording here.
Technical problems are more often than not management incompetence masquerading as technical issues
| |CuriousGuyBoom goes the dynamiteReviews:
Rego Park, NY
Re: There is light at the end of the VoIP pipe. HELP! After loving VOIPo since 2009, I've hit a wall and nobody seems able to resolve it. I've been told my poor voice quality and echoes are due to latency and packet loss. I called my ISP on the advice of James and they claim their connection is fine and send me back to VOIPo. I replaced my old Linksys router and run ping tests. I am so fed up with people telling me I'm breaking up because I can't hearvocal quality issues on my end. Although I'm signed up through early 2015, I'm afraid I'll have to leave and go with Time Warner my ISP. I am severely disappointed and regret ever going with VOIP. Sure, it's remarkably inexpensive, it's not money well spent. As the famous saying goes, if something seems to be too good to be true, it probably is. Furthermore VOIPo tech support, which used to be available without long waits, now requires listening to music for far too long. And when you do get someone, you end up being a ping pong ball between your ISP and your voip. To you Tim I say, please return your company to the one I was so enthusiastic about. I hope I am taken seriously.