Review by dlarkin_dc
Good "Responsive customer service, great price, great features."
- Location: Alexandria,Fairfax,VA
- Cost: $9 per month (12 month contract)
- Install: about 5 days
Bad "Occasional issues (see review)"
Overall "Amazing value, great support, but could be more reliable."
Ease of Installation:
Value for money:
(ratings match consensus)
Last fall I ran into the VOIPo adapter call quality degrading when streaming some shows on Netflix 8.3mbps HD data rate after recently upgrading my internet streaming player.
The solution to this issue (high data rate streaming breaking phone audio quality) was to move the adapter behind the router, where I also maximized the priority for the adapters port on the router. This was suggest by VOIPo tech despite trouble shooting issue over the years VOIPo had told me the best place to install the phone adapter is immediately after the modem, before the router to eliminate router-caused issues from the VOIPo service.
So, it appears... with Netflix HD and UHD streaming, the Grandstream HT-502 adapter provided by VOIPo needs to be behind the router. This brings up the tired issue of reliability versus performance.
I have another ticket open currently for call waiting not working correctly.
While I wouldn't have these issues with a landline, at 1/15th the cost I can't complain to much. I did drop the reliability rating one point.
I know it's been available for a while but I've just started using the newly user control panel for VOIPo. The control panel, or VPanel, in VOIPo-speak allows you to log in online and manage the features and review your account. A feature rich service like VOIPo's makes for complex account management! The revised VPanel is huge improvement, simple to find what you're looking for and with plain English description of options and features when needed. Nice one VOIPo!
No glitches or hiccups in the service since the last review and the call quality is always great.
I did contact support with one technical question (an ugly hardcore low-level puzzler) and they got back to me quick and with the correct info.
These guys'n'gals are clearly knocking the ball out of the park for VOIP service.
It's been a year? No way!
Well I have no update to report. No issues. Working fine without a hitch for a year now.
I'm still get great responses (timely and intelligent, techie/nerdy as needed) when I ask for a clarification on a services/features.
I realize now that VOIPo have changed how I see telephone service since I dropped Verizon years ago. Despite the bumps along the way.
The ratings have been upped to reflect the reliable service and solid support.
Woah! Sorry, an update is so overdue!
A serious tech issues came back in November 2012, sometimes incoming calls were immediately directed to voicemail. VOIPo worked with me and in late November updated the firmware. Since then there's been no instance of anything not working correctly.
I've update the ratings to reflect the new reliability and the support.
Ahhh, I'm getting so burned out on these technical issues!
Since the update to the FW I've been getting partial breakdowns every few weeks. What happens is the VOIPo servers loose the registration of my internet/phone adapter. I'm left with a dial tone and can dial out but all incoming calls go straight to VOIPo voicemail.
VOIPo have asked me to take the adapter off UPS in case dirty UPS power is causing the problem. I have plugged it into the outlet direct but the issue reccurs. My UPS logs show the power has been clean and my modem shows the ISP connection has been stable during these "events."
On their part VOIPo have been responsive to support tickets, though the responses are getting more and more terse. In response to the current issue they have changed a value in the adapter firmware that will make the adapter more tolerant of server connectivity fluctuations. Time will tell if that resolves this latest issue.
With so many good reviews of VOIPo I suspect some of these problems are ISP related, so it's not a wholely bad reflection on VOIPo... but it's just one issue after another!
Another update coming in a month, or sooner.
After raising another support ticket for one-sided calls (even with modem before router) VOIPo support flashed a new firmware in my phone adapter. Since then, a few weeks ago, it's been working flawlessly.
Let's hope this sticks.
Well , not much has changed. We're still getting one-sided calls happening. Sometimes the rate of this peaks to well over over half the calls, but usually stays lower, about 1/4th of all calls. I've also had disconnects if I'm using the mute on my phone.
Despite the perfect pricing plan that VOIPo has for my usage pattern, the service just hasn't been reliable enough to keep. I can't tell if the issue is with Cox (my ISP) or the ATA hardware, or VOIPo's service/servers but I do know VOIPo service, as responsive as it is, hasn't resolved or pin-pointed the problem.
VOIPo has fantastic plans, pricing, and features, but it just ain't reliable enough. I am shopping around now for alternatives.
Sorry, this is so overdue!
Been having some issues, like others in these reviews, about calls not connecting and one sided calls. This has been going on for months.
VOIPo support has been responsive to every ticket. I've been put on different VOIPo servers, had two ATA devices, ran diagnostic internet performance tests, moved devices on my LAN, setup porting/routing on my router, had call routes provisioned, traffic switched to just VOIPo servers...
But, I'm still getting call connection issues.
This may not be VOIPo's fault, there is still my Surfboard, Cox Communications ISP, and the Internet at large in the mix.
I will update again... soon.
Had VOIPo for a year now, just renewed for another year.
Well, there's not much to say really. It works, it's reliable if your ISP, modem and router are reliable. (I'll qualify that later.)
They provide a telephone adapter, it goes after the modem/router and you plug the phone line right in, standard phone jack... and off you go.
The package I find suits me best is the 1year, it includes 60mins/month international landline calls, never any charge to any number in the US.
The fax line was additional $25/year, it works using document upload/e-mail and it works great.
Voice mail can be received in e-mail as well as accessed via the phone handset.
The online account management is great, easy to use and all the features are there. And there are tons of features there.
The support is mind-bendingly fast, informative and humane. The best I have ever, ever, experienced.
I have had infrequent trouble with my router that caused the VOIPo service to be unstable,... BUT it was 100% all in my router, not VOIPo.
Porting my old POTS number was messy because Verizon & MCI were pointing fingers at each other. Once I got them sorted out VOIPo porting was fast and easy.
If I had more then two thumbs they'd all be, "Way up!" for VOIPo.
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updated 5 days ago