Review by zeke56
Good "Low cost"
- Location: Naperville,Dupage,IL
- Cost Contract price not specified.
Bad "No outbound caller id w/ name"
Overall "Good but not fantastic"
Ease of Installation:
Value for money:
(ratings match consensus)
This is an update to the original review:
The longer I have VOIPo's service the more I am impressed w/ ITP. In 2+ years w/ ITP we didn't have a significant problem that I can recall. In 2+ *months* with VOIPo, we have had the following issues:
- Apparently after a firmware upgrade, our adapter failed to re-register w/ the servers until I manually rebooted it. We didn't have any indication of this until our calls started rolling over to our cell phone (at least that part worked).
- We started receiving fairly frequent false voice mail indicators on our phones that could only be cleared by calling our phone and leaving a message and then deleting it.
- We started noticing that intermittently we could not receive incoming calls - the caller could tell we picked up, but both parties just heard "dead air". We experienced this at a particularly bad time, as we tried to page our daughter's doctor after hours and she could not return our call.
I switched to VOIPo because it offered a second line and more minutes for a similar price. However, if the consequence is less reliability, then I don't think the value is there. If we have another significant problem then I will switch back.
End of update.
I was lured away from my previous provider (ITP) by VOIPo's low introductory price and the included cloned line, which isn't important to us at the moment, but no doubt will be when our kids get a little older. VOIPo also includes more outbound minutes (unlimited vs. 500min), which also at the moment is not really important. I know VOIPo is one of dslreport's darlings, but so far I've been fairly underwhelmed. I'm not saying there's anything wrong w/ VOIPo's service, but our previous service was basically flawless, and the main additional thing that VOIPo offers is a lower cost for the above-mentioned included features. On the negative side, VOIPo does not provide us w/ outbound caller id w/ name, which is a desirable feature to me. Maybe I'll be more impressed as our kids start using the phone more.
The basic quality of VOIPo's service after one month is fine, on par with what we've had in the past. Delivery time on the device was good and number porting went as expected (about two weeks). When I signed up I got a blizzard of emails from the "friendly" voip company, but curiously, I didn't receive one notifying me that the port had completed. Installation of the Grandstream HT502 was pretty much plug/play, but the instructions didn't mention the option of putting the ata behind our router, which I assumed was necessary because our modem is set to bridge mode and this doesn't seem compatible w/ sticking another router in between it and our regular router. I looked in VOIPo's faqs, and the only references I saw mentioned requirements to forward ports, etc. I ignored that and simply plugged the ata in to the lan side of the router w/ no problems so far. The most significant glitch in startup was when I first tried to log in to the web site - it wouldn't let me log in to the web site w/o putting in E911 info, but I received an error when I tried it. I had to call customer service and it turned out the errors were because our number was in use for E911 by the carrier we were leaving (btw I had to suggest this possibility to the rep, who first dismissed it while he spent some time trying other things).
The biggest disappointment to the service is that we do not have outbound caller id w/ name, because "our carrier partner in your area does not support it". We live in a city w/ 150K residents in the Chicago metro area, so I would assume there is some choice there, and our previous voip carrier provided this service in the same location. I'm guessing VOIPo is keeping costs down by not going w/ a partner carrier that provides it.
One thing that bothered me a bit is the pre-sales info on the web site. There is very little indication on the web site that the $8.25/mo. is not renewable and/or what the prices are after the low price expires. This info is buried in the fine print of the terms of service. It's also somewhat annoying that the "limited time" offer is set to expire in 16 hours, and has been for months or years. These things the main reason I gave the web site a poor rating.
Overall, VOIPo is a good service so far. As I said I was disappointed to find out we weren't getting outbound caller id w/ name, which to me is a pretty basic, important, and (I thought) almost universal service, and I downgraded the value-for-money rating because of it. Other than that, VOIPo's price is right for the features they offer.
member for 4.7 years, 31 visits, last login: 1.4 years ago
updated 2.4 years ago