Review by Bink
Good "Price, unlimited calling, emailed voicemail, features, call routing, US-based support"
- Location: Castle Rock,Douglas,CO
- Cost: $7 per month (24 month contract)
- Install: about 7 days
Bad "Generally clueless US-based support"
Overall "Great value with efforts being made to move past value brand"
Ease of Installation:
Value for money:
(ratings match consensus)
Ive been a customer for almost a year now and I can say Im generally pleased. There were some minor hiccups during the initial install and some BYOD service consistency issues at times, but, generally, the service is good. They are also making strides to go beyond being the low cost leader and their founder goes above and beyond when it comes to online interaction. That said, I have to say the support is consistently below par. While you might get a quality support person at timesand it's great when this happensin general, the majority of the support personnel seem lazy and nonchalant. Generally, support tickets are randomly bounced around the personnel, personnel tend not to take time to understand the history of the ticket and they dont seem to understand their product well, and this is systemic.
So, in summary, good product, good price and hopefully your interaction with support is minimal.
member for 8.2 years, 4260 visits, last login: a few hours ago
updated 163 days ago