Review by Bink 
member for 7.1 years, 3621 visits, last login: a few hours ago
updated 235 days ago
 Denver,Denver,CO
 $7 per month- (24 month contract)
 about 7 days "Price, unlimited calling, emailed voicemail, features, call routing, US-based support" "Generally clueless US-based support" "Great value with efforts being made to move past value brand"
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(ratings match consensus)
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I’ve been a customer for almost a year now and I can say I’m generally pleased. There were some minor hiccups during the initial install and some BYOD service consistently issues at times, but, generally, the service is good. They are also making strides to go beyond being the low cost leader and their founder goes above and beyond when it comes to online interaction. That said, I have to say the support is consistently below par. While you might get a quality support person at times—and it’s great when this happens—in general, the majority of the support personnel seem lazy and nonchalant. Generally, support tickets are randomly bounced around the personnel, personnel tend not to take time to understand the history of the ticket and they don’t seem to understand their product well, and this is systemic.
So, in summary, good product, good price and hopefully your interaction with support is minimal.
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