VOIPoTimVOIPO.com Premium Member join:2006-06-06 Irvine, CA
1 recommendation |
VOIPoTim
Premium Member
2014-Jul-8 7:24 pm
VOIPO Owner ResponseHello,
I'm the owner of VOIPO and am very sorry to hear about the issues you're having.
Please e-mail me directly with your VOIPO number at tim @ voipo.com and I'm happy to personally reach out to the carrier to make sure they release the number.
We don't have a lot of control over porting since that's handled at the carrier level, but it sounds like the upstream carrier is definitely not handling this appropriately. They don't give us the ability to provide any name/address for a number so the only one they should have on file is ours. Porting in and out is routine so they should definitely not be confused about it.
I'm happy to personally reach out to our contacts at the carrier to help you with the transfer.
I'd also like to look into your support history. It's very concerning that a support agent would laugh at your issue and I'd like to review the call history. Laughing at an issue reported by a customer while it's still unresolved definitely isn't the norm for us and if that's something I find an agent doing, I'd very likely fire them. I apologize for any bad experience you had there and would like to review the call history.
It sounds like you have the attention of Verizon and I can get the attention of our carrier partner so if we can get in touch and connect them both with all of us looped in the conversation then there's no reason they can't get it done.
Please get in touch with me at tim @ voipo.com so I can try to help you and make this right.
I know you're no longer wanting to use our service and even once this is resolved, you may still not like us due to this bad experience, but I'd like to at least work with you to get the carrier to release the number and also address the support issue you had. As I said, I'm the owner of the company and this is definitely not how we do business so I'd really like to get to the bottom of it and address this both with the upstream carrier (they should not be rejecting/delaying) and with the support agent(s) you dealt with. |