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Review by ivansjunk1 See Profile

  • Location: North Babylon, Suffolk, NY, USA
  • Cost: $199 per month (12 month contract)
  • Install: about 1 days
cheap, at least for a while
bad service, bad equipment, bad customer service and mediocre service
not worth it! Look elsewhere.
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:

I've had voip phone service for the past 10+ years. Nothing is perfect but this one takes the cake. Paid $149 for 2 years and put up with the mediocre service because it was cheap and was using as secondary house line. Before the 2 years were up, noticed a charge on my CC for $199. Researched and found it to be an UNREQUESTED renewal for a year. Tried calling several times but they are in Cali and Iam in NY so it was hard to get anyone to talk to for awhile. In the mean time, the service stopped working.. After many calls, emails and reading on troubleshooting, it looks like the adapter (piece of crap) finally gave up. They say they can replace, for $50. the thing is 2+ years old, worth $10 new on eBay but they want $50!!! I call to cancel and request refund but they say that the refund will offset the price of their old equipment. AVOID THIS COMPANY!! Crappy service, Crappy equipment, Crappy customer service and only care about taking your money!!

member for 9.5 years, driveby review (so far)
updated 9.5 years ago


ctaranto
join:2011-12-14
MA

ctaranto

Member

VOIPo is great...

For what it is. Cheap phone service.

I've had them for many years. A few issues here and there, but customer service has been fantastic and has resolved every issue. They are responsive and competent.

My primary service is with another provider who offers far more features, but they also are not as cheap. I keep VOIPo as a backup and primarily use them when I know an outbound call is going to last for more than 10 minutes (unlimited outbound).

I highly recommend buying a voip phone, and not an ATA. The Panasonic KX-TGP550 (or 551) is awesome.

Unhappy
@50.121.98.x

Unhappy

Anon

Re: VOIPo is great...

I just experienced the same thing as ivansjunk1. Won't be using this company nor referring others to it in the future. I have no way of getting to my equipment to obtain it let alone get it back to them and they said my account will not be cancelled until I do and they are charging me the $49.50 fee. BEWARE!!! All nice until you go to drop the service. My advice to anyone that has signed up discontinue the charge card you originally signed up under otherwise they will automatically bill you for the next year and for the equipment.

ctaranto
join:2011-12-14
MA

2 recommendations

ctaranto

Member

Re: VOIPo is great...

Did they provide you a pre-configured ATA *for free* when signing up? If so, then don't you think cancelling the service warrants them to want it back to give to a new subscriber? I already gave them back their ATA as I ended up buying my own.

Also, if you have phone service and don't renew, your phone service, *and number*, will be cancelled. Personally, I wouldn't be pleased if my primary phone number was lost because I forgot to renew phone service.

Red Hazard
Premium Member
join:2012-07-21
O Fallon, IL

Red Hazard to Unhappy

Premium Member

to Unhappy
To the OP: Thanks for the "heads up". I'll be sure to port my number about 30 days B4 my contract expires. $199/yr for my light usage (under 300 mins/month) is excessive and far more than what I am paying now ($185/2 yrs).

And regarding the VOIPo ATA, I'll mail it back at least 3 months B4 contact end as I am BYOD and I never liked their GS502 but need it if I loose my BYOD registration password.
VOIPoTim
VOIPO.com
Premium Member
join:2006-06-06
Irvine, CA

VOIPoTim

Premium Member

VOIPO

Hello,

Sorry to hear your weren't happy with your service.

Since our service is subscription based, it's automatically renewed until cancelled.

In terms of equipment, we provide the adapter for free for using during your subscription, but it must be returned to us if you cancel service.

We try to be as fair and reasonable as possible. If you don't feel like something was handled fairly or in accordance with our policies, please contact me directly at tim @ voipo.com and I'll be happy to look into it for you.

Thank you for your past business and good luck with your new provider.

Best Regards,

Timothy Dick
Founder/CEO
VOIPO.com

FarmerBob
join:2000-12-21
Littleton, CO
Calix 716GE-I
Netgear Orbi RBK853
Netgear RAXE500

FarmerBob

Member

Best VoIP Service I have had the pleasure to use ever . . .

I have been with VOIPo since their early days and have moved many people over to them. Every so often there are issues that are inherent to anything that is Internet based. The price you can't beat. The features, as few as they may be, they have are great and allow you to do all kinds of incredible things. The previous company (ViaTalk) I was with had some great toys, but horrible phone service. VOIPo, in time I hope will have more toys, but up front has great phone service.

Tech Support has been the best I have ever encountered. I have an issue or any of the many people that I have brought over, submit a ticket online and within 10-15 minutes I have contact, if not the answer to the problem. Then a couple days later I get and eMail asking if I am OK. WOW! Sometimes I think I'm having problems and all of a sudden it's gone, making me wonder if there was one at all. Later I read somewhere that there was an issue and it was found and dealt with immediately without me having to do anything. They are on the ball all the time. Their up time has been great. Other companies I have dealt with didn't even know what the term meant.

AND if I have had an issue, that a few were on my end, they started looking on their end first. Then if it were traced to me, we dealt with it. But they start on their end. The first time this happened to me I wasn't sure how to handle myself. Everywhere else, it's all your fault, it's your hardware, it's the way you were standing, ballet poses, that made the problem and you need to fix it. Even though they know the issue is on their end (ISPs).

With VOIPo, you can't go wrong. If there are reasons that you think that you need to go elsewhere, then it is your problem not theirs.

Oh, P.S., VOIPoTim, the CEO has some insane amount of posts online helping anyone that needs it, just like he posted here. At one time I swear I saw a number under his avatar somewhere and it was like over a billion posts to his credit. Now that's customer service.
VOIPoTim
VOIPO.com
Premium Member
join:2006-06-06
Irvine, CA

VOIPoTim

Premium Member

Re: Best VoIP Service I have had the pleasure to use ever . . .

Thank you! I really appreciate you (and everyone else too of course) posting. It's always nice to see positive feedback. We really do try to provide the best service we can at the budget pricepoint and work very hard to do it so it's always nice to get feedback that our effort is paying off.

Thank you for your business!
said by FarmerBob:

I have been with VOIPo since their early days and have moved many people over to them. Every so often there are issues that are inherent to anything that is Internet based. The price you can't beat. The features, as few as they may be, they have are great and allow you to do all kinds of incredible things. The previous company (ViaTalk) I was with had some great toys, but horrible phone service. VOIPo, in time I hope will have more toys, but up front has great phone service.

Tech Support has been the best I have ever encountered. I have an issue or any of the many people that I have brought over, submit a ticket online and within 10-15 minutes I have contact, if not the answer to the problem. Then a couple days later I get and eMail asking if I am OK. WOW! Sometimes I think I'm having problems and all of a sudden it's gone, making me wonder if there was one at all. Later I read somewhere that there was an issue and it was found and dealt with immediately without me having to do anything. They are on the ball all the time. Their up time has been great. Other companies I have dealt with didn't even know what the term meant.

AND if I have had an issue, that a few were on my end, they started looking on their end first. Then if it were traced to me, we dealt with it. But they start on their end. The first time this happened to me I wasn't sure how to handle myself. Everywhere else, it's all your fault, it's your hardware, it's the way you were standing, ballet poses, that made the problem and you need to fix it. Even though they know the issue is on their end (ISPs).

With VOIPo, you can't go wrong. If there are reasons that you think that you need to go elsewhere, then it is your problem not theirs.

Oh, P.S., VOIPoTim, the CEO has some insane amount of posts online helping anyone that needs it, just like he posted here. At one time I swear I saw a number under his avatar somewhere and it was like over a billion posts to his credit. Now that's customer service.